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FARIA JOSE

Systems Engineer

33 years • Barcelona

Summary

Extremely creative and methodical systems analyst with IT degree and substantial experience in using information management systems as well as applying them to the wider business demands of the company. Extensive knowledge of hardware, software and programming with experience in troubleshooting and working in a professional environment. Very good spoken and written communication in English and Spanish as well as teamworking skills and keeping up-to-date with cutting edge developments in IT on my own initiave.

Skills

•Help Desk/technical Support•Business Intelligence/analyticsNetworking

Experience

Senior IT Technician

02-2016 - NowIT development Develop, configure, optimize and continual improvement of services.  Organize all the elements that intervene in the project (analysis and design technicians, programmers, users, equipment, etc.).  Achieve customer targets by resolving customer issues in a timely manner.  Assists with the administration of the Exchange Email Servers and Client Installations, including smart phones.  Provides training to customers in the use of their software, hardware, and phone systems.  Making reports to the head of the department about the services.  Assists in evaluating end user needs and recommends appropriate equipment and software configurations.  Ensure security and privacy of networks and computer systems.  Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)  Maintain a high standard in personal KPI targets as defined.  Respond to telephone and email queries on IT problem.  Register and control of devices on our systems (Chromebooks, PCs, Laptops).  Supervise and check network services (switches, servers, networks connections).  Create, modify and delete users from Active directory.  Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

Store Manager

10-2011 - 01-2015 IT development Responded to customer enquiries by telephone and email.  Provided and maintained business premises and other facilities, including plant machinery and equipment.  Sold software, hardware and handled cash.  Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

Education & training

Universidad Bicentenaria De Venezuela

2004 - 2009 Maracay, GirardotInfra / Networks / Telecom

My qualities

Persevering
Creative
Team player
Analytical

Languages spoken

  • English

    Professional

  • Spanish

    Native language

  • Portuguese

    Intermediate