Customer Master Data Administrator
07-2014 - OraLogistica • Linking and mapping across (JDE Mappings) all Channels and Buying groups with the aim to deliver exceptional service. Constantly monitors 3rd Party Credit Risk partners.
• Create JDE(I.HS) customer master records once approved
• Ensuring all Customers on SAP are accurately created and maintained.
• Providing completed documentation, which has been verified and authorized by Sales and Finance.
• Maintain JDE(I.HS) customer master records once approved
• File all customer master requests in line with SOP
• Running of Weekly reports of Orphan Customers
• Updating and Reviewing of Insight Cognos via (JDE maintenance)
• Resolve complaints by issuing letters or replacing of products.
• Creating customer master records on JDE
• To proactively provide our internal and external Customers with Customer Service that exceeds expectations.
• Maintaining of CRM communication with Credit Risk and Orders
• CRM logging for Account opening, data changes and maintenance.
• CRM logging for Back door rejections / authorizations
• To control, handle and follow up on all customer queries, tracking and tracing it up to satisfactory resolution.
• Ensure that GSK SOPs relating to the Logistics function is correct, up to date and in line with I.HSCH’s SOPs and the relevant Contract between GSK and I.HSCH
• Highlight any risks to the Value Chain Manager for inclusion in the Company Risk Register
• Implement KPI’s that provide the business with an understanding / information regarding pricing.
• Identify process improvements that will positively affect the above KPI’s.
Backup to Pricing Administrator.
• Communicating of orders received via CRM from IHS with pricing issues.
• Load deals from KAMs timeously and accurately on SAP.
• Actioning of NPLs received on JDE and SAP.
• Ensure that all price increases / decreases/ new sku’s are accurately captured prior to becoming effective in JDE and SAP
• Communicate Incorrect pricing on orders and deals and EDI to relevant KAMs
• Highlight any pricing deviation to management.
Back up to Logistics Controller
• Sending PO’s to SAP on JDE.
• Assigning Purchasing orders to container invoices for imported goods.
• Stock transfers on JDE from One warehouse to the other.
• Providing information relating to stock on hand, number of days cover to relevant parties on SOLs report.
Ad Hoc Responsibilities for Novartis
• Goods Receipt(Receipting goods into SAP)
• Transfer of receipted stock(tranfering of stock to saleable location)
• Goods Movement (generate daily sales)
• Sales and delivery(generate daily sales)
• Batch returns(generate daily sales for reverse logistics)
• Maintain Billing List(Billing process to recognise sales in SAP from UTI system)
• Sales Recon IHD vs SAP(verify sale was uploaded from UTI to SAP correctly)
• Upload IHD stock Balances(verify UTI&SAP balances with stock)
• IHD Stock Overview(Compare UTI vs SAP on stock balances
• Creating new customers on SAP