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Calvin Phago


I take pride in abiding by the fundamental principles including integrity, loyalty, honesty and dedication. I’m hybrid candidate and entrepreneur, dynamic and thrive a personal vision working towards success and I’m known for taking new challenges, exploring ideas, mine opportunities and pursue this challenges relentlessly in order to succeed.


Data Management sap Information Systems Business Analysis Skills Communication Skills Problem Solving Skills People Management Skills


Customer Master Data Administrator

07-2014 - Now Logistics • Linking and mapping across (JDE Mappings) all Channels and Buying groups with the aim to deliver exceptional service. Constantly monitors 3rd Party Credit Risk partners. • Create JDE(I.HS) customer master records once approved • Ensuring all Customers on SAP are accurately created and maintained. • Providing completed documentation, which has been verified and authorized by Sales and Finance. • Maintain JDE(I.HS) customer master records once approved • File all customer master requests in line with SOP • Running of Weekly reports of Orphan Customers • Updating and Reviewing of Insight Cognos via (JDE maintenance) • Resolve complaints by issuing letters or replacing of products. • Creating customer master records on JDE • To proactively provide our internal and external Customers with Customer Service that exceeds expectations. • Maintaining of CRM communication with Credit Risk and Orders • CRM logging for Account opening, data changes and maintenance. • CRM logging for Back door rejections / authorizations • To control, handle and follow up on all customer queries, tracking and tracing it up to satisfactory resolution. • Ensure that GSK SOPs relating to the Logistics function is correct, up to date and in line with I.HSCH’s SOPs and the relevant Contract between GSK and I.HSCH • Highlight any risks to the Value Chain Manager for inclusion in the Company Risk Register • Implement KPI’s that provide the business with an understanding / information regarding pricing. • Identify process improvements that will positively affect the above KPI’s. Backup to Pricing Administrator. • Communicating of orders received via CRM from IHS with pricing issues. • Load deals from KAMs timeously and accurately on SAP. • Actioning of NPLs received on JDE and SAP. • Ensure that all price increases / decreases/ new sku’s are accurately captured prior to becoming effective in JDE and SAP • Communicate Incorrect pricing on orders and deals and EDI to relevant KAMs • Highlight any pricing deviation to management. Back up to Logistics Controller • Sending PO’s to SAP on JDE. • Assigning Purchasing orders to container invoices for imported goods. • Stock transfers on JDE from One warehouse to the other. • Providing information relating to stock on hand, number of days cover to relevant parties on SOLs report. Ad Hoc Responsibilities for Novartis • Goods Receipt(Receipting goods into SAP) • Transfer of receipted stock(tranfering of stock to saleable location) • Goods Movement (generate daily sales) • Sales and delivery(generate daily sales) • Batch returns(generate daily sales for reverse logistics) • Maintain Billing List(Billing process to recognise sales in SAP from UTI system) • Sales Recon IHD vs SAP(verify sale was uploaded from UTI to SAP correctly) • Upload IHD stock Balances(verify UTI&SAP balances with stock) • IHD Stock Overview(Compare UTI vs SAP on stock balances • Creating new customers on SAP

Education & training

Vaal University Of Technology

2005 - 2009 Veenendaal, Netherlands IT development , Infra / Networks / Telecom , Studies / Statistics / Data , IT development , Accounting / Management control

Languages spoken

  • English