Angela Rillo - WIZBII Angela Rillo ha pubblicato il suo profilo professionale su WIZBII. A R

Angela Rillo

Customer Experience Project Manager

36 anni • Turin

Riepilogo

Full-time curious, emphatic innovative thinker with emotional intelligence and communications skills, obsessed always by learning and experiencing new things. Currently focused on Customer Experience strategies with strong marketing and Consumer trends knowledge, passionate by digital transformation, analytics and consumer insights shaping Customer Loyalty and Brand Reputation.

Competenze

Digital Transformation;Customer ExperienceMarketing

Esperienze

Custome Experience Project Manager

04-2017 - OraEnergia / Materiali / Meccanica•Management and development of a project to design and implement innovative models of Customer Satisfaction for all car brands and EMEA markets •Working closely with suppliers to digitize process (sampling process, translations, data induction, questionnaire, UX, dashboard and reporting tools) •Set up and monitoring of Customer Satisfaction, prospect analysis and segmentation to improve Customer and Product Experience • Review customer satisfaction and other operational metric results on a daily/weekly/monthly basis to identify trends and prepare/update/present documentation about it

Planning & Customer Satisfaction Surveys specialist

02-2015 - 03-2017 Energia / Materiali / MeccanicaManagement of surveys and Market researches (sample, target definition, data analysis, web portal management) in EMEA to brand benchmarking and identify business opportunities  Coordination a project about web and digital intelligence: sentiment analysis and website analytics  Review customer insights trends results on a weekly basis and prepare/update/present documentation about it

Livelli di formazione

Talent Innovation School

2018 - 2018 Milan, MilanoGestione di progetti / ProdottoDigital Strategy & Tools, Customer & UX, Data Approach, Coding, Industry 4.0 & Digital Operation, Leadership & Change Management

Università Degli Studi Tor Vergata Di Roma

2011 - 2014 Rome, Metropolitan City of Rome, Italy, RomeGestione di progetti / Prodotto, Marketing

Le mie qualità

Curioso/a
Innovatore/trice
Creativo/a
Positivo/a

Lingue parlate

  • Amarico

    Avanzato

  • Italiano

    Madrelingua

  • Francese

    Elementare

Trasforma il futuro in successo.
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