IT Service Manager
12-2010 - OraSviluppo informatico I’m in charge of Business Intelligence unit. We deal with design and management of several data warehouse (careers of university students, public research calls, help desk tickets etc.) and their related BI applications. Our BI framework consists of very optimized Oracle data warehouse and Pentaho Enterprise as user's front end (OLAP analysis, ad-hoc reports and interactive dashboards).
From 2014, I was involved in IT Service Management unit, we deal with the governance and management of IT systems, trying to infuse devops culture and agile methodologies on software production processes. Especially I care about data governance, master data management and database administration tasks.
More than 120 colleagues (managers, developer and helpdesk) have adopted new technologies thanks to our team's work. We introduced the Atlassian suite (JIRA and Confluence) to assist managers and developers, GitLab and Jenkins to put our sourcecode in continuous integration, Docker to reproduce our production environment locally, Splunk to centralize and easy analyze our applications logs, OTRS for our helpdesk.
Other activities are in progress right now: a master data management framework, a RESTFull framework and a PaaS adoption.