Offers “HSBC”

Expires soon HSBC

Digital Quality Assurance

  • Internship
  • Toluca, MEXICO
  • Sales

Job description



En HSBC estamos comprometidos a construir una cultura donde todos los empleados y clientes sean valorados independientemente de su sexo, edad, orientación sexual, etnia, discapacidad, creencia religiosa, antecedentes o cualquier otro aspecto personal diferente."

"Los empleados de HSBC actuamos mostrando integridad con valor, manteniéndonos firmes en lo que es correcto. Somos confiables, nos mostramos abiertos a diferentes ideas y culturas y estamos conectados con los clientes, la comunidad, los reguladores y entre nosotros.

Principal responsibilities

·
Responsible for coordination Business Testing with the local countries for changes to the digital channels in public website, Internet Banking, Share dealing, and Mobile

·
To ensure these meet customer expectations both internal and external, ensuring defects are identified before release

·
Undertake test preparation for a variety of projects resource estimating, planning, scoping, identifying data and environment requirements.

·
Write and review range of testing documentation.

·
Coordinate testing tasks for specific projects, progress issues and escalate where necessary.

·
Regularly review testing processes in order to identify ways to improve efficiency.

·
Plan and support validation activity for live releases of new services.

·
Coordinate activity of testers on multiple projects and provide support/coaching

·
Establish close working relationships within WPB Channels Transformation

·
Work collaboratively with software delivery and change delivery, Marketing and operational areas

·
Review test documentation and provide coaching and feedback to colleagues

·
Adoption and use of testing standards and processes

·
Chair and attend project update meetings, deliver project updates and escalate any known issues and concerns

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Adherence to mandatory objectives

·
Alignment of activity to departmental governance

Desired profile



Qualifications :

Requirements

· 
Excellent knowledge and experience of the testing process

· 
Good knowledge of the digital channels, and strong awareness of customer expectations

· 
Excellent awareness of technology and the internet including browsers, operating systems and devices

· 
Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities

· 
A strong team player who is highly collaborative recognizing their specialized role in the department and acknowledging other areas and individuals roles and responsibilities.

· 
Good communication skills, both written and verbal, to explain complex issues

· 
Good decision making skills to be able to evaluate importance of defects found during testing, based on impact

· 
Enthusiastic and self-motivated

· 
Innovative having the ability to approach things differently or do different things to deliver goals

· 
Ability to influence and challenge to ensure that customer needs are represented

When applying, please submit a full resume and attach your appraisal reports for the last two years.

Your local internal application policy should also be followed. For internal applicants in Hong Kong with

less than six months in their current role, Department Head or Manager's endorsement is required.

Please obtain and enclose the endorsement in the application. You can refer to HRDirect with reference

number for further details.

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