70230-Customer Experience Coor
Warren (Macomb)
Job description
Job Summary:
Supports store management in the execution of store related administrative functions. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
Responsibilities:
· Role models exceptional customer service
· Creates a positive internal and external customer experience
· Promotes a culture of honesty and integrity; maintains confidentiality
· Takes an active role in the hiring process (scheduling interviews, conducting reference checks, etc.) and in the onboarding process of new Associates
· Maintains Associate personnel files according to company guidelines
· Performs daily cash office functions and maintains cash office standards
· Supports Operations Assistant Store Manager with scheduling, expense account monitoring, supply inventory and requisition
· Maintains proper Associate coverage in service areas for a positive customer experience
· Supports and responds to coverage needs throughout the store
· Ensures store team executes tasks and daily activities in accordance with store plan; reprioritizes as needed
· Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
· Provides and accepts ongoing recognition and constructive feedback
· Partners with Management on Associate training needs to increase effectiveness
· Ensures adherence to all labor laws, policies, and procedures
· Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
· Promotes credit and loyalty programs during customer interactions
· Supports and participates in store shrink reduction goals and programs
· Promotes safety awareness and supports maintenance of a risk-free environment
· Performs other duties as assigned
Requirements:
· Able to work a flexible schedule to support business needs, including nights and weekends
· Superior organizational skills with attention to detail
· Capable of handling multiple tasks at one time
· Ability to respond appropriately to changes in direction or unexpected situations
· Team player, working effectively with peers and supervisors to accomplish tasks
· Strong communication skills
· Ability to train others
· One year retail and 6 months of leadership experience
Job Summary:
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
Responsibilities:
· Role models exceptional customer service
· Creates a positive internal and external customer experience
· Promotes a culture of honesty and integrity; maintains confidentiality
· Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
· Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
· Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
· Addresses customer concerns and issues promptly, ensuring a positive customer experience
· Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed
· Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
· Provides and accepts ongoing recognition and constructive feedback
· Partners with Management on Associate training needs to increase effectiveness
· Ensures adherence to all labor laws, policies, and procedures
· Promotes credit and loyalty programs during customer interactions
· Supports and participates in store shrink reduction goals and programs
· Promotes safety awareness and supports maintenance of a risk-free environment
· Performs other duties as assigned
Requirements:
· Available to work flexible schedule to support business needs, including nights and weekends.
· Strong understanding of merchandising techniques
· Capable of handling multiple tasks at one time
· Strong organizational skills with attention to detail
· Ability to respond appropriately to changes in direction or unexpected situations
· Team player, working effectively with peers and supervisors to accomplish tasks
· Strong communication skills
· Ability to train others
· One year retail and 6 months of leadership experience.
Job Summary:
Supports store management in the execution of store related administrative functions. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
Responsibilities:
· Role models exceptional customer service
· Creates a positive internal and external customer experience
· Promotes a culture of honesty and integrity; maintains confidentiality
· Takes an active role in the hiring process (scheduling interviews, conducting reference checks, etc.) and in the onboarding process of new Associates
· Maintains Associate personnel files according to company guidelines
· Performs daily cash office functions and maintains cash office standards
· Supports Operations Assistant Store Manager with scheduling, expense account monitoring, supply inventory and requisition
· Maintains proper Associate coverage in service areas for a positive customer experience
· Supports and responds to coverage needs throughout the store
· Ensures store team executes tasks and daily activities in accordance with store plan; reprioritizes as needed
· Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
· Provides and accepts ongoing recognition and constructive feedback
· Partners with Management on Associate training needs to increase effectiveness
· Ensures adherence to all labor laws, policies, and procedures
· Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
· Promotes credit and loyalty programs during customer interactions
· Supports and participates in store shrink reduction goals and programs
· Promotes safety awareness and supports maintenance of a risk-free environment
· Performs other duties as assigned
Requirements:
· Able to work a flexible schedule to support business needs, including nights and weekends
· Superior organizational skills with attention to detail
· Capable of handling multiple tasks at one time
· Ability to respond appropriately to changes in direction or unexpected situations
· Team player, working effectively with peers and supervisors to accomplish tasks
· Strong communication skills
· Ability to train others
· One year retail and 6 months of leadership experience
Nearest Major Market: Warren
Nearest Secondary Market: Detroit
Job Segment: Merchandising, Supply, Front End, Retail, Operations, Technology