GEOS World System Analyst

Job description

🔍Houston, Texas, United States

📁
    Information Technology

📅 2817Total Views

📅 20000190Requisition #

Apply for JobShare this JobSign Up for Job Alerts

Company Summary

TechnipFMC is a global oil and gas leader, specialized in subsea, onshore, offshore, and surface technologies. Our mission: to enhance the performance of world’s energy industry. How we do it: by constantly challenging conventions and investing in our 37 000+ employees, across 48 countries. At TechnipFMC, we aim to offer an

Company Summary

TechnipFMC is a global oil and gas leader, specialized in subsea, onshore, offshore, and surface technologies. Our mission: to enhance the performance of world’s energy industry. How we do it: by constantly challenging conventions and investing in our 37 000+ employees, across 48 countries. At TechnipFMC, we aim to offer an inspiring working experience: tackling some of the most complex technical and engineering challenges in the world in collaboration with a truly global team.

Job Title: GEOS World System Analyst Position (Oracle EBS R12.x)

Job purpose: Providing incident resolution on production application of Oracle EBS R12.x application (GEOS World) and all interfaces to this system at second and third line functional level in a business context within one of the 3 regions (Asia Pacific, Europe or North America). Works closely with GEOS Support team members (Business Analysts and System Analysts) to understand integration between Project Billing and Procure to Pay modules. It is a techno/functional role which will require both functional/technical expertise to work within a controlled IT environment with a 3rd party managed service partner. Guide business users and peers in implementation of the new systems and processes. Co-ordinate with testing with end users and/or global team. Engaging with stakeholder across the organization to resolve issues.

Job scope
• Responsible for providing incident resolution, change input and release controls on ORACLE EBS R12.x application and all interfaces to this system at second and third line functional level
• Provide resolution of all functional incidents within the EBS application and on Finance, Project Accounting (Billing & Costing), and Procure to Pay interfaces to third party applications
• Coordinate technical tasks and deliverables for EBS and related technology projects
• Document resolutions to promote knowledge sharing for team and customers
• Co-ordinate testing with end users and or global team
• Understands and adheres to Change Control Procedures
• Validates and resolves all incidents or determines if they are required to be escalated to company chosen programme or other Partner for external support or other interface support teams (either internal or external)
• Work with SOX, Internal Controls and audit support teams as needed to meet audit requirements ensuring that regulation and change management requirements are met
• Maintain ownership of incidents to ensure that they are remediated within SLA and to agreed quality measures
• Identify solutions for streamlining of business processes for EBS solutions to meet business needs, including functional setups, personalization's, interfaces, customizations, extensions and reports
• Participate as technical contributor on EBS projects to be delivered on time, within budget and with high quality, including our planned R12 enhancement program
• Actively Participate in weekly Global Team meeting on current issues and escalations.

Background and experience required:

Must have:
• Solid customer service/client facing experience
• Experience in Oracle EBS 12.x in GL, Project Accounting (Billing and Costing), AP, AR, FA, iExp, eTax, CE etc.
• Experience in Oracle chart of Accounts, Financial architecture and Accounting aspects
• Experience in supporting Finance Business during Month-end/Quarter-End/Year-End activities
• Experience in Multi-Org and Multi-currency
• Experience with multiple Technologies such as: SQL, AME, Workflow, Data Loader
• Understanding of external interfacing to Oracle EBS
• Incident Management system
• Working in a controlled release environment using change management tools
• Experienced in creating AIM/Oracle methodology documentation

Nice to have:
• Demonstrable knowledge/skills of ITIL practice
• Experience is producing incident resolution documentations
• ISEB ITIL Foundation Certificate in IT Service Management
• Experience working in a SOX Compliant organisation
• Experience with the following technologies such as: Alerts, BI Publisher, ADI, FSG, API
• Experience of the Oil industry or a project-based discipline

Main accountabilities:

Works under close supervision in execution of the following activities
• Following instructions for carrying out scheduled activities, ensuring quality adherence
• Prioritization and triage of service requests & incidents to determine how they should be treated
• Monitoring the service request & incident queues and escalating to manager as appropriate
• Documentation maintenance, local and group
• Communication announcements
• Assist with P1 monitoring and escalations
• Providing reporting to underpin SLAs
• Responding appropriately to system failures
• Level 1 & Level 2 analyse & troubleshooting of application tasks as directed
• Monitor & resolved workflow errors for certain ERP processes
• Onboarding activities as required by each region
• Updating of 3rd party tools
• Run or assist with Ad-hoc projects as required
• Other duties as directed by the GEOS World Regional Manager & GEOS World Support Manager

Additional information:

Technical/General Competencies

• Incident Management System use
• Service Now incident management module

Personal Qualities
• Sound planning, time-management & communication skills
• Ability to learn quickly, pick up new techniques & principles & implement them appropriately
• Enjoy working in a fast-paced environment where priorities can change often, therefore the ability to work in a self-directed fashion adjusting priorities as required
• Strong Customer Service ethic and presentation
• Communicates clearly with customers in multicultural organisation
• Cultivates a culture of openness in information sharing and
• Show strong initiative, proactive and persuasive
• Thoroughness and accuracy when accomplishing a task
• Joint team work towards a common end, in a global multicultural team
• Consistently looks for ways of improving performance
• Demonstrates patience when confronted with a difficult circumstance
• Flexible working hours during peak business periods

Travelling to our remote sites as required including overnight stays

Required for Future Development
• ERP Training
• ITIL Training

Your future at TechnipFMC
·  Potential career path, if possible
·  Global mobility opportunities if relevant
·  Training and development
·  Diverse and international team if relevant

Learn more about TechnipFMC

Learn more about us and find other open positions at our Career Page.

Follow us on LinkedIn for company updates.

With a view to keeping all prospective applicants aware about recent developments at TechnipFMC we encourage you to go through TechnipFMC Press Release as well as our website www.technipfmc.com to know more about us.

“As an equal opportunity employer TechnipFMC considers only qualified applicants without regard to color, age, race, ethnicity, sexual orientation, gender expression, disability, national origin, veteran or marital status.”