Field Quality Support M/F

Job description

General information

Reference

2019-3026  

Job level

080 - Technical Non-Exempt

Position description

Posting title

Field Quality Support M/F

Regular/Temporary

Regular

Job description

Within EMEA Field Quality organization, the role interfaces directly with customers and manages quality related topics.

In particular:

 

·  To be responsible for External Customer Complaints management (data entry, samples handling and registration, information completeness, communication with complaint Manager in ST, follow up with customer, Immediate Containment Action) for all Geographic Customers (direct or through distribution).
·  To monitor the cycle time of all ECCs and coordinate/expedite Divisions for a timely response, transferring priorities and customer peculiar requests.
·  To be the Local coordinator for ECC and support to customer returns processes, assuring the adherence to ST SOPs and providing indications for process improvement at local level (process flow improvement, back-ups etc…)
·  To be the interface of any communication with Customers on quality related issues
·  To be interface for customer request and requirements related to quality and environmental compliance (i.e. REACH, RoHS, Material declaration etc). verify that such requirements are in line with relevant SOPs
·  To be the active interface for customer audits: starting from customer request, audit insertion inside audit tool, active actor during the audit, make a clear, regular and detailed follow up vs ctm.
·  To be an active part in Quality meetings as requested by the Field Quality Manager

All these activities are conducted in a professional and timely manner in accordance to ST procedures and customer requirements

 

 

 

 

 

Profile

·  Fluent English (writing, speaking and listening)
·  Flexibility to perform frequent business trip in Europe and outside Europe
·  Effective communication skills
·  Cooperation and teamwork
·  Goal oriented
·  Problem solving oriented
·  Ability to manage the stress and regular customer pressure
·  Capacity to define priorities: time management
·  Decision making
·  Self motivation
·  Conflict resolution
·  Leadership
·  Adaptability

The Employment search is addressed to candidates of both genders, under Law 10.04.1991 n. 125, as amended by Legislative Decree n. 198/2006 which guarantees gender equality at work

 

 

 

 

 

 

 

 

 

 

Position localisation

Job location

Europe, Italy, Catania

Candidate criteria

Education level required

5 - Master degree

Experience level required

2-5 years

Languages

English (2- Business fluent)

Requester

Desired start date

01/12/2019