Support Engineer

Job description

Responsibilities

Responsible for all the process in the application.

Ensure the continuity of the business by a strong relationship with the local helpdesk / support team, the infrastructure teams, and the Production Support teams

Manage the communication between the users and the technical / functional team

Manage the check points to ensure the quality of data

Guarantee a high level of service & quality by industrializing the different processes and participating to the local and global projects and by communicating about it.

Make available the knowledge of the local activity by promoting and updating specific documentation

Take part in transversal initiatives

Identify improvement axis and lead the automation of manual checks/tasks

Propose transformation of existing processes both for the business or our production services activities

Should be a self starter, having passion for technology and must be a quick leaner.

Provide support to the junior team members

Profile Required

Should have 3+ years of support experience

Expert in Unix shell scripts

Advanced skill on Control-M and SQL Queries

Able to demonstrate the experience on Automation of manual tasks and checks

Preferred to have banking knowledge (Liquidity Risk - Added advantage)

ITIL Foundation Certification - Added Advantage

Why Join Us

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

Business Insight

A 100% owned subsidiary of European banking and financial services major Societe Generale (SG), Societe Generale Global Solution Centre (SG GSC) came into existence in 2000. Established as an offshore development centre in Bangalore, also having a presence in Chennai, SG GSC has 15 years of sustainable delivery expertise to its credit, and develops global best practices to promote the strategic objectives of the Societe Generale Group.

SG GSC possesses in-depth understanding of the business processes and cutting-edge technologies across domains of Societe Generale's diverse portfolio. We deliver best-in-class solutions to the Group's entities in the realm of corporate and investment banking, retail banking, specialized financing and insurance, private banking, and global investment management and services.

We place the highest importance on our employees and provide extensive opportunities for career progression and development. SG GSC conforms to the group diversity principles, and has a multi-cultural staff representing seven nationalities, and speaking 20 languages. Women comprise 25% of our workforce.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents , regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 20000HEO
Business unit: SG Global Solution Centre
Starting date: 02/11/2020
Date of publication: 10/08/2020