Support Analyst with french

Job description

Responsibilities

Your mission:

Within the Société Générale Group, you will join the Business Solution Center (BSC), which is a shared services center and is part of the Société Générale Group's Resources and Innovation Department.

Your Role in a Nutshell:

·  Managing the requests received via mail, telephone or by Intranet portal from users regarding the managed applications;
·  Offering feedback to the client, especially in the most important steps of the processes, providing, also a processing dead-line if necessary;
·  Participating in the follow-up production committees ;
·  Escalating the new users' business needs to the MOA (business analyst);
·  Keeping up to date the documentation, the distribution lists and the application contacts;
·  Providing support for the new joiners in the team;
·  Taking part and supervise in enabling activities and periodic review of the rights with the extended team from the service center based in Bangalore

All our positions are open to people with disabilities

Profile Required

A little about you:

·  At least 2 years experience in a functional support activity;
·  Advanced level of both French and English- speaking and writing;
·  Experience in working and understanding capacity for the different culture interlocutors;
·  Interaction with the Level 2 teams, functional and technical;
·  Autonomy; team spirit, structured thinking, analytical abilities.

We also value:

·  Desire to participate actively in the continuous improvement of the procedures;
·  Very good team spirit;
·  Ticketing tools experience may be a plus;
·  Regulatory or financial applications knowledge may be a plus;
·  The ability to create and maintain good relationship with users;
·  Responsible and committed in fulfilling the objectives;
·  Open-mind and motivated to learn new technologies.

Business Insight

To be part of Societe Generale European Business Services means to work in a dynamic and active environment where your work has a real impact in the company's activity.

Our teams work in an Agile mode and are constantly encouraged to collaborate in transversal projects through which they can learn and adapt together in order to contribute to the growth of our center of excellence.

Job code: 19000NB5
Business unit: SG European Business Services
Starting date: 01/10/2019
Date of publication: 12/09/2019

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Support Analyst with french

Permanent contract | Bucuresti - Romania | Information Technology

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