Within the Société Générale Group, you will join the Business Solution Center (BSC), which is a shared services center and is part of the Société Générale Group's Resources and Innovation Department (RESG).
As an editor and solution provider, the Business Solution Center includes also the big group projects and the transformation of the IT sector.
Your Role in a Nutshell:
· Provide L2 Techincal Support to internal clients by opening, monitoring and closing of tickets for each request received;
· Provides feedback to the client on the opening and closure of the request;
· Transfers cases to L3 if unable to solve incoming issues;
· As a Junior BA you will be responsibleof conceiving the container and the functional content of a computer solution for the internal applications.
All our positions are open to people with disabilities
A little about you:
· Fluent in English and French;
· Experience in Agile methodology, working with Jira would be a plus;
· MS Office knowledge: Excel (vlookup, pivot), Office, PowerPoint - advanced level;
· Positive attitude and a cooperative person;
· Very good communication skills both written and oral;
· Work experience in support functions;
· Very good attention to details.
We also value :
· Basic SQL knowledge is a plus;
· Knowledge of Java Script or desire to learn this technologie;
· The ability to create and maintain good relationship with users and very good team spirit.
To be part of Societe Generale European Business Services means to work in a dynamic and active environment where your work has a real impact in the company's activity.
Our teams work in an Agile mode and are constantly encouraged to collaborate in transversal projects through which they can learn and adapt together in order to contribute to the growth of our center of excellence.
Job code: 19000KSL
Business unit: SG European Business Services
Starting date: 01/11/2019
Date of publication: 07/08/2019
Support Analyst - Junior Business Analyst
Permanent contract | Bucuresti - Romania | Information Technology
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