Process Management IT Infrastructure

Job description

Job Description

Together we make the difference

Siemens Mobility is an independent managed company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services.

The Information Technology (IT) department has the global responsibility for the internal IT of Siemens Mobility. Its goal is to provide a robust and efficient IT landscape derived from business and market demands.

Your personality and individuality make the difference. In our team, we increase business performance and point the way into the digital age.

Is that exactly your thing? Then live your passion in a cross-location team in which you can actively shape the future of our company. You open new possibilities for our customers with your competence. Connected with this is an exciting career path that leads you to ever new projects and solutions in the field of IT for Siemens Mobility

What role will you play?

In your new role as IT Infrastructure Senior Process Manager (m/f/d) you will be responsible for the design, implementation and management of our IT Service Management processes and tools globally.

·      The scope of your team includes all ITIL disciplines as well as monitoring and reporting processes and tools which form the backbone of the global IT of our company.

·      You will focus on some of the following disciplines: Service Catalog Management, Service Level Analysis, Availability Management, Data Center Capacity and Performance Management, Asset & Config Management, Test Management, Change Management and User communication.

·      In close alignment with the respective global Process Owner you manage the processes and ensure they are followed by all internal departments and external service providers according to the process rules and KPI’s.

·      You monitor process performance and provide reporting data.

·      You initiate and steer improvement measures to optimise and innovate your processes and tools globally towards improved transparency, performance and costs.

·      You ensure the compliance of your processes, tools and data with local laws, contractual obligations and internal regulations.

·      You will be a key member of our globally distributed team of Process Managers.

·      You will collaborate intensively within this team as well as with the business, with external partners and within the whole IT organization globally in order to satisfy expectations and priorities of our customers. 

Use your skills to move the world forward

·      Master’s or Bachelor’s degree in computer science or IT

·      Deep knowledge (minimum 4 years experience) in at least two of the areas Service Catalog Management, Service Level Analysis, Availability Management, Data Center Capacity and Performance Management, Asset & Config Management, Test Management, Change Management and User communication

·      •Deep knowledge of Service Now, especially concerning data analytics.

·      Very good English skills (minimum C1).

·      Very good intercultural collaboration skills, minimum 3 years of experience in the international collaboration

·      Ability to define problems, collect data, establish facts and draw valid conclusions

·      Flexibility to work with people in different time zones, e.g. Europe

·      Excellent communication and presentation skills on management and expert level.

·      Experience in the management of service providers.

·      Broad knowledge of IT Service Management processes, minimum ITIL V3 foundation - ideally ITIL V4 expert certification.

·      Broad knowledge of IT Service Management tools.

·      Broad knowledge of Monitoring and Reporting tools.

·      Broad knowledge of IT Infrastructure Services (Service Desk, Workplace & Collaboration, Data Centre & Network)

·      Continuous Service Improvement Experience

·      Project Management Experience

·      Highly self-motivated.

·      Ability to drive change.

·      Strategic thinking.

·      Customer-oriented.

·      Willingness to travel from time to time globally (e.g. Germany, Czech Republic)

We’ve got quite a lot to offer.  How about you?

      ·       Competitive compensation 
·       An opportunity to shape the future of autonomous systems
·       World-class researchers and engineers as team members 
·       We are an equal opportunity employer and welcome diversity

This role is based in Pune. You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come.

Make your mark in our exciting world at Siemens.

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.

Find out more about mobility at: https://new.siemens.com/global/en/products/mobility.html  and about Siemens careers at: www.siemens.com/careers

 

Organization: Internet of Things

Company: Siemens Technology and Services Private Limited

Experience Level: Mid-level Professional

Job Type: Full-time