Customer Service Engineer, Imaging
Manila (Capital District) Design / Civil engineering / Industrial engineering
Job description
Multiple Locations:Manila, Philippines; Zamboanga Peninsula, Philippines; Davao City, Philippines
Job Family:Customer Services
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English (UK)
Job Description
What are my responsibilities?
· Performs installations, start-ups, maintenance, repairs and updates within his/her area of expertise and assists with other products under supervision
· Communicates and accepts all operative advice from the Customer Care Center (CCC)
· Supports the SERVOR Service processes and ensure optimal performance in all process activities related to within his/her area of responsibility
· Escalates incidents according to the defined parameters and informs the Customer Care Center (CCC) on all escalation issues
· Reports any customer complaints with proper documentation in the CCC
· Ensure the proper use of tools & test equipment and report the usage on any related service report
What do I need to qualify for the job?
· Degree in Engineering with experience in the related field
· Minimum 2 – 3 years experience, especially within Healthcare industry is preferred
· Licensed ECE (Electronics and Comm. Engineer)
· Possess good customer management
· Good communication and interpersonal skills
· Working Location: Cebu, Zamboanga and Davao
What else do you need to know?
With 47,000 employees Siemens Healthineers is one of the world's largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers' needs. So that more people can have a life that is longer, richer, and more filled with happiness.
Job ID: 84060
Organisation: Siemens Healthineers
Experience Level: Mid-level Professional
Job Type: Full-time
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