Customer Service Engineer, Imaging

Job description

Multiple Locations:Manila, Philippines; Zamboanga Peninsula, Philippines; Davao City, Philippines
Job Family:Customer Services

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English (UK)

Job Description

What are my responsibilities?

·  Performs installations, start-ups, maintenance, repairs and updates within his/her area of expertise and assists with other products under supervision
·  Communicates and accepts all operative advice from the Customer Care Center (CCC)
·  Supports the SERVOR Service processes and ensure optimal performance in all process activities related to within his/her area of responsibility
·  Escalates incidents according to the defined parameters and informs the Customer Care Center (CCC) on all escalation issues
·  Reports any customer complaints with proper documentation in the CCC
·  Ensure the proper use of tools & test equipment and report the usage on any related service report

What do I need to qualify for the job?

·  Degree in Engineering with experience in the related field
·  Minimum 2 – 3 years experience, especially within Healthcare industry is preferred
·  Licensed ECE (Electronics and Comm. Engineer)
·  Possess good customer management
·  Good communication and interpersonal skills
·  Working Location: Cebu, Zamboanga and Davao

What else do you need to know?

With 47,000 employees Siemens Healthineers is one of the world's largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers' needs. So that more people can have a life that is longer, richer, and more filled with happiness.

Job ID: 84060

Organisation: Siemens Healthineers

Experience Level: Mid-level Professional

Job Type: Full-time

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