Application Engineer

Job description

DESCRIPTION

Amazon (Global Store) Exports and Expansion is looking for a seasoned Application Support Engineer, who has strong hands-on experience in managing incidents, operational issues and driving operational excellence for large-scale services/systems. Amazon Global Store enables cross-border customers to purchase products on Amazon Marketplaces that currently ship to over 77 countries with guaranteed shipping and import duty fees. We seek to provide a customized experience that allows customers anywhere in the world to buy products from all of Amazon marketplaces. We are expanding the selection of products eligible to ship internationally, providing access to worldwide selection, adding international destinations, introducing cheaper and faster shipping options, and improving the online buying experience for international customers. Our mission is to provide a one-stop shopping experience to international customers that includes:

· Build solutions that reach millions of new customers all over the world, providing them with a world class shopping experience in their local language, payments, and currencies
· Work across all tiers leveraging Service-Oriented Architecture, mobile platforms, user experience, analytics and data mining
· Drive customer experience technology for supporting customers all over the world.
· Work closely with the business to define the expansion strategy and figure out innovative solutions to help this thriving business continue to its exponential growth

This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the application support engineer are:

· Provide first level of support for handling tickets, operational issues from production services
· Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
· Work on maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
· Read and understand complex application code and make code fixes to resolve support issues
· Software deployment support in staging and production environments.
· Develop tools and automate manual operational tasks and easy maintenance of our services.
· Build monitoring metrics dashboard, and report System health and Support status metrics.
· Work with remote development (Seattle) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.

Desired profile

BASIC QUALIFICATIONS

Technical Skills:
· B.E. in Computer Science or a related field.
· 2+ years overall development/technical support experience.
· Proven track record in working on enterprise level large scale n-tier applications
· Development Experience in C/Java or open source based technologies. Understanding of XML/SOAP, web services, web application development, and industry-standard commerce systems.
· Demonstrated experience in Perl or shell scripts, a sound understanding of web technologies.
· Detailed knowledge of the UNIX/Linux operating system and tools
· Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.
· Demonstrated skill and passion for problem solving and operational excellence.