Employee Experience Advisor, HR Shared Services (Japanese / Korean speaking)

Job description

We are currently seeking a professional to join Schneider Electric as Employee Experience Advisor, HR Shared Services (Japanese / Korean Speaking)

Location: Selangor, Malaysia


In this role, you will

· Act as first point of contact for all employee request and enquiries pertaining to HR matters. This includes company policies, company system support / troubleshooting, compensation, recruitment, etc. (response is provided via phone calls, emails, ticketing system or chat).
·
Ensure proper documentation and administration of employee requests as per the agreed service level agreements

·
Prepare and analyze reports to identify trends of any issues pertaining to employee requests and provide information to the respective HR teams to formulate HR interventions if necessary

·
Design creative job aids, policy manuals, knowledge database and other reference materials to assist in resolving employee enquiries and issues

·
Crafting the standard operating procedure (SOP) for any country within scope. Will be responsible to continuously update the standard operating procedures, knowledge database for said countries

·
Contribute to the continuous improvement of the systems and processes to help improve on the best-in-class service

Desired profile

Qualifications :

To be successful in this role, you should meet the following requirements:

·  Must be fluent in conversational Japanese / Korean & English (written & spoken) – this role will require you to communicate directly with Japanese and/or Korean employees
· 
Ability to influence and persuade combined with a collaborative team spirit will be needed to succeed in this role

· 
IT savvy and creative individuals who can think on their feet with a strong customer-focused mindset

· 
A Bachelor's degree (in any discipline) will be required, alongside strong communication skills

· 
Preferably 2 years of working experience, relating to HR call centers or equivalent. Fresh graduates are welcome to apply

· 
Based in Glenmarie, Shah Alam (Selangor)