HR Services Administrator

Job description

Job Description

HR Services Administrator, Novartis, Prague, Czech Republic

Welcome to the future of medicine.
Be part of a rapidly growing, diverse and high calibre team of passionate people who strive to make a difference. Join the Novartis team in Prague and enjoy our inspiring environment. We offer a comprehensive compensation package, a wealth of opportunities for career development and an undeniably friendly culture.

Job Summary:

Novartis is currently searching for a HR Services Administrator to join our global HR team in Prague.

Job Purpose:

The purpose of this role is to provide support to HR Services team within CH/DE/AT markets.

Key Responsibilities:

• Distributing the cases in case handling tool (Service Now); monitor the case pool to ensure timely distribution of cases within agreed SLA (4 hours) in accordance with the assignment rules
• Provide support in case handling to service delivery team
• Provide input on case handling process improvements
• Archive confidential documents in SAP archiving module
• Perform first line customer support by phone
• Perform other basic HR Services tasks (if applicable due to the language dependency)
• Perform other tasks as assigned by Functional Manager

About us:

Novartis Global Service Center (NGSC) in Prague:
The Center, one of 5 around the world, delivers a broad variety of services to the Novartis worldwide. We have highly qualified teams in areas such as scientific and commercial services (known as Product Lifecycle Services), IT, Human Resources, Financial Reporting & Accounting, Procurement, Real Estate and Facility Services, Legal & Compliance, Finance and Communications.

Here’s some of the reasons we think you should join us:
• A job with a purpose. At Novartis, we all contribute to our mission to discover new ways to improve and extend people’s lives.
• A wealth of opportunities for career progression and working with best-in-class professionals.
• A diverse team that reflects the rich diversity of our markets. Over 55 nationalities speaking with 30+ languages, all generations, and more than 44% of female.
• Our modern and newly designed workplace is a pleasant place that reflects the need for flexible ways of working in order to bring new ideas to life.
• We live by our values; we cherish not only what we do but also how we do it. .
• Diversity & Inclusion mind-set. We aspire to move beyond stereotypes and bias to bring differences together, so we can see the world through the eyes of our patients and customers.

Our comprehensive compensation package includes:
• Competitive salary;
• Annual performance-based bonus;
• Employee recognition scheme;
• A benefits scheme above local legislation standards including pension and risk-life insurance, benefit package for health, education, culture and sport activities;
• Healthcare program that offers easy access to comprehensive health care;
• Variety of medical check-ups or consultations on-site;
• An Employee Assistance Program;
• 25 days annual leave, 4 days paid sick leave and Christmas holiday;
• Public transport allowance;
• Flexible working arrangements including Home Office;
• Support for a healthy lifestyle through the daily offering of fruit & vegetables.

We are looking forward to talking to you and sharing more about our broad range of opportunities.
Position Title

HR Services Administrator

Desired profile

Minimum requirements

The ideal candidate will have:

• Diploma/certificate in HR/other related field preferred
• Excellent English spoken and written is a must
• Passive German required
• Experience in international environment/team/global company preferred

Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons.
Job Type

Full Time
Company/Legal Entity

Czech Republic Novartis s.r.o. Praha
Country

Czech Republic
Functional Area

Human Resources
Division

NBS
Business Unit

HR NBS
Employment Type

Regular
Sourcing Statement

You are applying to be part of the Novartis Talent Pool. We are not currently recruiting for this role but we are building a pipeline for future opportunities. If you would like to be considered for a similar position in future, then please submit your CV.