Offers “Roche”

Expires soon Roche

EMEA IT business partner

  • Sant Cugat Del Vallès, SPAIN
  • Marketing

Job description



·  Job facts

Job Purpose

·  To serve asBusiness Relationship Managerfor the EMEA region; serve as focal point for the respective business area for all IT needs, partnering to:
·  Understand and anticipate strategic, market and / or operational needs.
·  Translate those needs into effective and / or improved processes and or technical solutions.
·  Drive the EMEA IT initiatives

Key Accountabilities

·  Manage the IT plans for the region. Ensure IT plans are up to date.
·  Serve as focal point for a set of business IT customer organizations to partner with business to add value.
·  Explain IT service offering to business.
·  Serve as a point of contact and / or escalation for IT related requests for services, information or direction.
·  Participate in regularly scheduled business IT management meetings and report status of overall project portfolio, and support as well as status of open issues.
·  Create a business IT partnership and ensure close cooperation between the respective business IT customers and IT.
·  Capture the new business IT customer project demands.
·  Develop strong customer relationships with respective business IT area, manage planning and strategy input.
·  Maximum Travel 50%

Key Performance Indicators

·  Perceived by customer as being a business partner and a service advocate.
·  Customer and End-User satisfaction results
·  Customer Roadmap is in place. No surprise to customer or RDC IT.
·  The business values and is willing to fund RDC IT's consulting capability.
·  Rationalization of Application Portfolio for their business.
·  Be a proactive and accepted member of the senior Management team based in EMEA representing IT.
·  To Foster good team work across the IT functions and in particular support the Regional managers peer Group.

Key Skills

·  Track record of managing IT demand with global business customers.
·  Can communicate clearly and influence effectively at senior Management level and is credible with the key customer stakeholders.
·  Good understanding of customer's business model and IT opportunities and threats.
·  Good understanding of comercial technologies (CRM, Marketing, Call centers, etc...)
·  Good understanding of IT Run capabilities and processes.
·  Language skills: fluent in english, spoken and written. German a plus.

·  Who we are

At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an equal opportunity employer.

Make every future a success.
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