Offers “Roche”

Expires soon Roche

Applications Specialist

  • Internship
  • Hanoi, VIETNAM
  • Sales

Job description



·  Job facts

Essential Duties and Responsibilities:

·  Conducts operator and application training for customers and internal staff
·  Provide remote and on-site technical and troubleshooting support for customers
·  Develop, prepare and update training syllabus and literature materials for effective training via feedback from internal and external customers
·  Prepare training reagents and samples for in-house training and product demonstration
·  Assist product evaluation/trials/study for key customers and reference sites
·  Ensure all pending and repeating troubleshooting calls are managed and solved promptly
·  Ensures all activities are promptly and accurately key-in to REXIS
·  Prepare e library CDs from local shared folder (global updated masterlist) for customers without access to internet for e-library automatic downloads
·  Ensure that our existing customer & new customer base are supported with quality service in a planned and pro-active manner
·  Develop effective troubleshooting strategies to minimize repeated troubleshooting calls to increase customer satisfaction

< Other duties>

·  Other duties may be assigned by the management



·  GCS for application related matters, technical support updates and enquiries
·  Relevant Internal Team members including Sales, Marketing, Finance, logistics, Service, Application and other departments/areas as required.

Career development for this position:

·  This position will give you the opportunities to learn and the business and the cutting edge practices of leading MNC company with experiences to apply them for local business development.
·  Roche can provide the wide variety of career development opportunities both domestically and internationally.

Education and Qualification:

< Must be required : >

·  Master / Bachelor's Degree in Health/Science/Medical Technology or related discipline from a recognized university.
·  Have more than 2 years relevant experiences in Diagnostics devices or Laboratory technician.



< Nice to have>

·  Multi-national companies experience is preferred
·  Clinical laboratory experience will be added advantage

Other skills & abilities

·  Languages: Vietnamese & English (intermediate or above)
·  Effective Communication Skill
·  Good Interpersonal Skill
·  Creative Problem Solving Skill
·  Customer Handling Skill
·  Time Management Skill
·  Ability to work independently and as team player
·  Self-Initiative and Proactive
·  Training Skill
·  Computer skills: Microsoft Office Application

Compliance and Safety Health & Environment

Conduct business in full compliance with Roche Code of Conduct, Roche Behavior in Business, Roche guidelines on Safety, Health & Environment (SHE) and Behavior in Competition as well as Roche Values & Leadership Competencies.

Roche is an equal opportunity employer.
Customer Support, Customer Support > Technical & Application Support

·  Who we are

At Roche, 98,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an equal opportunity employer.

Make every future a success.
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