Operations Training Coordinator

Job description

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

The purpose of the Training Coordinator role is to lead the successful delivery of all retail & operations training activities including, on-boarding & orientation, planning induction schedules and coordinate the travel and accommodation requirements for all new starters.

You will:

Ensure that when training is delivered by other Managers or junior staff, they are doing so in accordance with the training material and checklists

·  Where applicable deliver training to new starters yourself
·  Involvement with the training of boutique staff partaking in internal services throughout the business & group companies
·  Sign off on new starter checklists to ensure training has been delivered according to the schedule
·  Liaise with Department Heads & HR to review the progress of new starters and re-train/update where applicable
·  Design, develop and deliver training material ensuring that you're evaluating the effectiveness of the training but obtaining feedback from the target audience
·  Compile and improve the training material that is used in all departments to ensure it is current and effective
·  Train new joiners on in-house systems / relevant procedures and policies
·  Spend time with longer-standing staff to learn best practice and shadow. Learnings around processes which are identified as successful should then be shared with all staff
·  Use the Red Flag process to identify training needs around policies and procedures
·  Work closely with managers who have under-performing staff & to assist where possible
·  Spend time with managers who have training needs or weaknesses to ensure they’re capable of delivering the required results from their stores.

 

You’ll have:

·  Excellent communication skills and patient individual
·  Experience as a self-starter, proactive and able to work with minimal direction
·  Ability to thrive within and enjoy an ambiguous ever-changing environment
·  Clear proven record of designing and supplying a variety of training styles and initiatives
·  Advanced knowledge of Word, Excel, PowerPoint, Outlook
·  Fluency in English, spoken and written
·  Excellent organizational skills, planning and good time management
·  Excellent presentation skills, with a solid understanding of different learning methods & styles.

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