E-Commerce/Digital Supervisor

Job description

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

THE COMPANY

 

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, luxury watches and writing instruments.

Our Maisons encompass several of the most prestigious names in the luxury industry including Cartier, Van Cleef & Arpels, Piaget, Vacheron Constantin, Jaeger-LeCoultre, IWC, Panerai and Montblanc.

 

 

MAIN PURPOSE

 

The role is integral to the overall success of E-Business strategy at Piaget China. The primary goal of the E-Biz team is to drive growth of revenues through the web and contact center channels by providing e-Marketing and e-Commerce capabilities at Piaget.cn, WeChat Store and future marketplace e-stores.

 

 

       KEY RESULT AREAS AND MAIN RESPONSIBILITIES

 

·  Develop E-commerce sales as a new channel of distribution at the country level.
·  Drive digital/social campaign to support the Ecom biz
·  Analyses sales, products info, offer, stock and coordinates E-com activities between departments (call-center, central stock, marketing & communication, retail network, supply chain etc.).
·  Maintain dialog with international team for maintenance, change requests, and enhancements of site and support programs.
·  Review and monitor the status of all orders and processing in the Systems.
·  Maintain the on-line catalog of products including the “visible” and e-sellable” ranges via the site CMS.
·  Develop e-commerce marketing strategies for improving qualified traffic to Brand site, including campaign concept, Search, and omini marketing practises.
·  Develop e-CRM strategies for activating and retaining online consumers.
·  Responsible for EC front-end & back-end activities.
·  Manage Contact Center team with regular review of processes, Concierges competencies evaluation, service targets, and ambassadors training.
·  Prepare and monitor the local Profit & Loss budget.
·  Lead various development projects, ensuring project timelines are updated regularly and coordinated with all resources to ensure a successful implementation.

 

 

DIMENSIONS

 

JOB PROFILE (FOR RECRUITMENT PURPOSE ONLY)

 

 

·  Must be fluent in English, spoken & written. Excellent communication and exceptional interpersonal skills; effective and persuasive.
·  Strong know how about e-commerce rules and practices in China, 3-5 years’ working experience in digital marketing and e-commerce position, at least 2 years solid experience in e-commerce operation.
·  Strong quantitative, analytical and problem solving skills, strong command on Google Analytics, Back-end Data analyses, and reporting skills.
·  Skill in UX, H5, PS is a plus.
·  Ability in evaluating and optimizing service performance
·  Bachelor’s degree in Marketing, Business Management, Life Science or Computer Sciences 
·  Highly innovative, productive and efficient with excellent time-management skills
·  Must be a strong team player, and possess the ability to work in a dynamic, consumer service oriented environment
·  Must engender a positive “can do” attitude in others
·  Must be responsible and professional, show dedication and passion on what he/she is doing.

.search-submit{visibility: hidden !important;} .col-md-5 {padding-left:40px !important; visibility: hidden !important;} h1 {text-transform: uppercase !important;} .caret { color: inherit !important;}