Field & Customer Support Engineer

Job description

about the role

The following position is offered via our affiliate Viacess-Orca.

The ideal candidate and will be required to be on customer site in Valdivia, Chile for the first 3-6 months in the role and then reside in Santigo, Chile with the ability to travel between Valdivia and Santaigo, Chile thereafter.

Viaccess-Orca is a leading global solutions provider of OTT and TV platforms, content protection, and advanced data solutions for a personalized TV experience. Viaccess-Orca is part of the Orange Group with solutions deployed in over 35 countries, reaching more than 27 million subscribers.

Mission

As part of TV platform installation on a Chilian Telco customer, you will be the first contact on site. Support and help for installation, day-to-day maintenance and upgrade of the OTT and TV platforms will be your main tasks. You will be the representative of our company in the customer office.

Main Activities/Responsabilites:

·  Install and maintain Viaccess-Orca HeadEnd platform
·  Support the customer by operating Viaccess-Orca platform;
·  Perform technical training for the client's technical and operational teams;
·  Perform scheduled maintenance interventions
·  Support pre-sales team in LATAM for prospects or others customers

about you

Requirements

·  Must have at least 3 years of system integration and technical support engineering experience
·  Expert in the following disciplines:
·  SQL
·  Oracle DBA
·  N-Tier architectures (redundancy, clustering, cache management)
·  Unix/Linux Operating systems
·  Shell scripts
·  Web and J2EE Application servers (apache, squid, jboss)

Knowledge and experience in the following disciplines :

·  Video servers and Set Top Boxes
·  Streaming protocols and video formats
·  DRM (Widevine, PlayReady, Fairplay)

Skills/Abilities

·  Excellent representative and communication skills
·  Customer oriented
·  Willing to travel abroad
·  Innovative – ability to deal with new technologies
·  Self-driven
·  Fluent English

additional information

department

Hosted Staff, HR Svc Contracts

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular