Expires soon Oracle

Support Engineer /Software Developer 3

  • Zapopan (Zapopan)
  • Design / Civil engineering / Industrial engineering

Job description

Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.

As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems. Provide technical leadership to other software developers. Specify, design and implement modest changes to existing software architecture to meet changing needs.

Duties and tasks are varied and complex needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.

Desired profile

Qualifications :

The Oracle Doc Engineering (DocEng) team is seeking an experienced Support Engineer who has extensive JIRA administration and Application support experience. The DocEng team designs, creates, implements and maintains publishing tools and applications that are used by User Assistance (UA) Information Developers (technical writers) for the creation, publishing, and delivery of product documentation to the Oracle Help Center (http://docs.oracle.com ). The Support Engineer is responsible for administering JIRA and JIRA projects for the DocEng team. The Support Engineer is responsible for providing high-quality technical support for the DocEng toolset. The Support Engineer's responsibilities include:

• Administering JIRA and JIRA projects. This includes:

o Creating JIRA Projects.

o Troubleshooting JIRA issues.

o Working with JIRA dashboards and widgets.

o Report Creation.

o Defining workflows and templates.

o Adding new JIRA fields.

• Providing high quality technical support for the DocEng documentation toolset that the technical writers use.

• Investigating, troubleshooting, and resolving DocEng tools issues reported by the writers.

• Interacting with and supporting an organization of over 300+ product technical writers.

• Working with a team of software developers and Information Architects.

Brief Posting Description

Support and administration of JIRA. Provide support for the Documentation Engineering tools and services. Interacting with technical writers. Investigating and resolving user issues.

Detailed Description

As a member of the Doc Engineering (DocEng) organization, the Support Engineer will take on an active role in the definition and evolution of standard support practices and procedures.

The Support Engineer will be responsible for:

• JIRA administration.

o Create and administer JIRA projects.

o Troubleshoot JIRA issues and problems.

o Working with JIRA dashboards and widgets.

o Report Creation.

o Defining workflows and templates.

o Adding new JIRA fields.

• Providing high quality technical support for the DocEng tools and services (e.g. publishing tools that the technical writers use for authoring, creating and delivering content)

• Developing Troubleshooting tools.

• Interacting with and supporting an organization of DocEng developers and over 300+ product technical writers from the User Assistance Development organization.

• Working with a team of software developers and information architects.

• Investigating, troubleshooting, and resolving DocEng tools and services issues reported by the writers.

Job Requirements

Work is non-routine and very complex, involving the application of advanced technical applications in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 5 years of Support Engineering / software engineering or related experience.

Additional Details

Qualifications in the following areas:

• JIRA Usage and Administration (must have 3+ years of JIRA administration and usage experience)

• Trouble ticketing systems.

• HTML, XML, XSLT, CSS

• Perl, Java, Java Scripting

• Content Management Systems

• Unix / Solaris / Windows / Linux development environment and administration

Strong experience with JIRA usage and administration.

Strong experience with Trouble Ticketing systems.

Strong communications skills.

Strong experience in customer support.

Strong troubleshooting skills.

Must enjoy interfacing and working directly with people.

Make every future a success.
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