Technical Support Assistant

Descrizione dell'offerta

Position Title

Technical Support Assistant

Mission and Main Objectives

The mission of the Technical Support is to take technical support e-calls from dealers and/or fleet companies and cooperate with NE-TCS for Product quality activity

Main Tasks & Responsibilities

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- Manage Techline e-calls from Dealers and provide Technical solutions action correspondence in line with NE KPIs
- Manage Technical requests from Fleet Companies
- Manage own personal development to ensure strong technical and product, methods and process knowledge are maintained
- Ensure adherence to Nissan Europe's policies and standards
- Share best practice to ensure consistent high quality standards are achieved across After Sales and Technical Support
- Ensure the better handling of fleet company technical concern within the team
- Manage all technical pre authorization for warranty, in line with NITA/NE-TCS guidelines

Function

After Sales / Parts, Accessories & Service

Type of Contract

Fixed Term Contract

Site / Location of Position

Italy - Capena

Legal Entity

(NITA) Nissan Italia S.r.l. - Capena, Italy

Part Time / Full Time

Full Time

Background & Experience

- Preferably experience in dealing with Techline calls and correspondence
- Preferably experience in developing technical documents
- Full clean driving license

European Language

English

Language Level

Fluent

Anticipated Start Date

01-Jan-2017

Posting Description

University degree