After Sales Retention Trainee
Stage / Tirocini Capena (Città Metropolitana di Roma) Vendite
Descrizione dell'offerta
Position Title
After Sales Retention Trainee
Mission and Main Objectives
Support activities, definition of processes and tools to reinforcedealer network capability toimplement programs and initiatives aiming to increase CustomerRetention.
Main Tasks & Responsibilities
Private Customer Promise :
· Reporting of internal KPI's (Courtesy car usage, LNA and EVHC );
· Set-up of reporting to cascade the Customer Promise European KPI's objective at dealer level;
· Engineering of automatic reports from AS400 to field force;
· Liase with all relevant departments involved in the Customer Promise implementation plan; New LCV Customer Promise :
· Support the definition and localisation of pledges, roll-out planning and start-up phase, processes definition for the implementation at dealer level;
· Courtesy car : Liase with other department (CSD and Corporate ) to communicate the 'Operational Standard',to check the compliances at each car parking renewal.
· Ensure the car parking sizing in line with service level objectives (Courtesy cars/Repair Orders) Network capability
· Support AS Retention Manager in liasing with IS in order to respect the roll-out plan of DMS migration to EASI;
· Support AS Retention Manager for the empowerment of the network in implementing all the programs and initiatives launched to increase retention rate;
· Regular assessment and tracking on dealer Retention rate;
· Support Field Force in follow-up of AS initiatives and Programs aimed to increase Network capabilities.
Function
After Sales / Parts, Accessories & Service
Type of Contract
Internship/student placement
Site / Location of Position
Italy - Capena
Legal Entity
(NITA) Nissan Italia S.r.l. - Capena, Italy
Part Time / Full Time
Full Time
Background & Experience
Degree in Business Administration or Engineering
Minimum Education Required
Masters Degree
Specific Technical Skills
Good pc skills: Excel, access, Word, Power point;
· Team working ;precision and good analytical skills;
· Good English written and spoken
European Language
English
Language Level
Fluent
Anticipated Start Date
10-Mar-2017
Posting Description
Masters Degree