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After Sales Retention Trainee

  • Stage / Tirocini
  • Capena (Città Metropolitana di Roma)
  • Vendite

Descrizione dell'offerta

Position Title

After Sales Retention Trainee

Mission and Main Objectives

Support activities, definition of processes and tools to reinforcedealer network capability toimplement programs and initiatives aiming to increase CustomerRetention.

Main Tasks & Responsibilities

Private Customer Promise :
·  Reporting of internal KPI's (Courtesy car usage, LNA and EVHC );
·  Set-up of reporting to cascade the Customer Promise European KPI's objective at dealer level;
·  Engineering of automatic reports from AS400 to field force;
·  Liase with all relevant departments involved in the Customer Promise implementation plan; New LCV Customer Promise :
·  Support the definition and localisation of pledges, roll-out planning and start-up phase, processes definition for the implementation at dealer level;
·  Courtesy car : Liase with other department (CSD and Corporate ) to communicate the 'Operational Standard',to check the compliances at each car parking renewal.
·  Ensure the car parking sizing in line with service level objectives (Courtesy cars/Repair Orders) Network capability
·  Support AS Retention Manager in liasing with IS in order to respect the roll-out plan of DMS migration to EASI;
·  Support AS Retention Manager for the empowerment of the network in implementing all the programs and initiatives launched to increase retention rate;
·  Regular assessment and tracking on dealer Retention rate;
·  Support Field Force in follow-up of AS initiatives and Programs aimed to increase Network capabilities.

Function

After Sales / Parts, Accessories & Service

Type of Contract

Internship/student placement

Site / Location of Position

Italy - Capena

Legal Entity

(NITA) Nissan Italia S.r.l. - Capena, Italy

Part Time / Full Time

Full Time

Background & Experience

Degree in Business Administration or Engineering

Minimum Education Required

Masters Degree

Specific Technical Skills

Good pc skills: Excel, access, Word, Power point;
·  Team working ;precision and good analytical skills;
·  Good English written and spoken

European Language

English

Language Level

Fluent

Anticipated Start Date

10-Mar-2017

Posting Description

Masters Degree

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