Date: Sep 8, 2018
Location: Assago, IT
Digital Panels Support Agent - Italy - 25345
Digital Panels Support Agent - Italy
You will work in the Nielsen Digital Panel team: this Nielsen team works to build and maintain a stable sample of people ( panel ) participating in our research about how people use internet and apps. Your focus will be supporting & recruiting people participating in our research.
● Panelists support: assisting IT Mobile/Online panel members via telephone and email
● Panelist recruitment: supporting panel members recruitment
Responsibilities / activities:
· Address respondent/panelists’ questions by email or phone
· Make outbound calls to recruit new panel members
· Provide support to the panel members and assist in resolving technical issues
· Ad-hoc creation or reviewing of communication campaign template.
· New product testing (mostly app/websites testing).
· Present Nielsen in a positive manner, demonstrating professionalism, empathy and subject matter expertise in customer service skills
· Required to work full time Monday to Friday
Competencies / Skills:
· Graduate preferred
· Experience is phone sales/cold calling
· Previous experience on customer support
· Troubleshooting skills (“tech savvy” person ready to learn how to solve a tech issue)
· Self-starter approach: ready to look for solutions to problems autonomously
· Good communication skills
· Good level of English: communication with the customer would be in Italian but most of the team is in UK