Sales Supervisor- Colorado Mills

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

JOB PROFILE: SALES SUPERVISOR

REPORTS TO:       Store Manager/Assistant Store Manager DIVSION:           Retail

MAIN JOB OBJECTIVE

To achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times.

ESSENTIALJOBRESPONSIBILITIES

SALES GENERATION

·  personalandstoresalesgoals
·  todeveloppersonalsalestechniquesandassistinthedevelopmentofassociates’salestechniquestomaximizesales
·  elevatedlevelsofsalesandservicetomaximizesalesperformance
·  anin-depthknowledgeofthemerchandise
·  closing a sale,monitor alldetailsincluding:shipping,alterations(ifapplicable),andspecialrequeststoensurecustomersatisfaction
·  allsalesrelatedpoliciesandproceduresaremaintained
·  a keeninterestinthefashionindustryandmarkettrends

CUSTOMER SERVICE

·  andencouragestafftoprovidethehighestlevelofcustomerservice
·  andmaintainrepeatclientelebyutilizingpersonalclientbookandassistingstaffwithutilizingtheirclientbooks
·  allclientproblemsandcomplaintsquicklyandeffectively,ensuringclientsatisfaction
·  salesassociateswithvariouscustomerserviceissues(i.e.dissatisfiedcustomer,returns,defectivemerchandise)

OPERATIONS

·   with  store  manager  in  areas  of  risk  management,  physical  security,  store  cash  controls,  and  inventorymanagement
·  inthetrainingofsalesstaffinallareasofappropriateregisterusageandmaintenance
·  andproperlyexecuteallmanagementregister functions
·  inallareasofstock,shipping,receivingprotocol/policies,procedures,andallshipping/receivingrelatedpaperwork
·  ininventories
·  applicableforOffsitedrivers:ResponsiblefordrivingproducttoandfromtheOffsitelocationonanasneededbasis

MERCHANDISING/VISUAL

·  thesellingfloorisneat,organized,stockedandreflectsthecorrectvisualimageatalltimes
·  intheimplementationandmaintenanceofallmerchandising/visualdirectives
·  deliveriesareproperlyprocessedin a timelymanner
·  productconcernsin a timelymanner
·  inventoryneedstosupportthebusinessgoal

HUMAN RESOURCES

·  imageandgroomingstandardsareprofessionalandreflectiveofthebrandimage,atalltimes
·  toworkschedule,inclusiveoftimeandattendance
·  andassistinfollow-upforalltrainingprogramsandseminars

WORK EXPERIENCE

Minimum 2 years specialty retail experience.

We are an Equal Opportunity Employer M/D/F/V