HR Advisor for L&D Services (Mandarin Speaker)

Job description

HR Advisor for L&D Services (Mandarin Speaker)

This role is responsible for learning and development support to the organization or location it supports, within the agreed KPIs and SLAs. The team is supporting countries within APAC, MEART and NA.

 

Key Tasks and Responsibilities:

·  To work on with the Country Solutions Partner for L&D in building the annual training calendar for China.
·  Coordinate with the training and hotel vendors for training delivery.
·  Scheduled offering creation, class management and attendance completion of training using HR4You LMS
·  Request for PR/PO and payment to the vendors.
·  Answer employee queries related to learning and development.
·  Deliver efficient, accurate, timely administration services as per agreed KPIs and SLAs
·  Track and measure service delivery as agreed with the Shared Services Leadership Team against KPIs and SLAs
·  Actively work to achieve the agreed upon identified performance objectives in alignment with the Shared Services Leadership Team.
·  Seek opportunities for continuous improvement and provide constructive feedback
·  Work with the Shared Services Leadership Team to meet agreed training and development goals
·  Assess if customer requirements are being met effectively
·  Demonstrate flexibility and adaptability to varying shift or work schedule requirements and operation hours in-order to fulfil real time business requirements
·  Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work
·  Ensure that all HR personnel data and sensitive information are kept confidential

Should be exposed to the following HR Delivery Functions by Order of Specialization:

·  Learning & Development
·  HR Data Management
·  HR Reporting
·  Help Desk and Inquiry support

Qualifications:

·  Proficient in Mandarin.
·  Candidate must possess at least a Bachelor's/College Degree in Human Resource Management, Psychology, Behavioral Science, Social Sciences, Business Administration or any equivalent degree.
·  Preferably 3 to 5 Years minimum professional experience specializing in an HR Operations or HR Generalist function from a Shared Services or BPO organization.
·  Adequate experience in using MS Office applications.
·  Applicants must be willing to work in Taguig City.

Behavioral Competencies Required:

·  Strong customer orientation
·  Analytical and keen to details
·  Results oriented and performance driven
·  Strong level of accountability and integrity  
·  Extensive experience in working in a multi-cultural background
·  Strong communication skills – both written and verbal
·  Strong stakeholder management skills

Job Requisition ID: 208959

Location: National Capital - all

Career Level: C - Professional (1-3 years)

Working time model: full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

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