Recreation & Spa Supervisor

Job description

Key tasks

• Supervise and perform all tasks as detailed in daily task list for all areas
• Complete and ensure monthly reports are being delivered on time, last day of the month in the evening, accurately with comprehensive information
• Perform adhoc on-the-job individual and team training as needed to ensure that all team members have the adequate product, service and cleaning knowledge complete training reports monthly and send to the Spa and Leisure Manager
• Promptly, accurately and consistently report all guest incidents and how they were solved
• Act as the point of contact for other departments during the shift for all Recreation cleanliness and service related issues, report to the SL Manager all details about the incidents.
• Support and assist your colleagues in different matters especially when the Spa Manager is not around
• Maintain a positive, productive working relationship with all other staff.
• Ensure that all Soma staff are present on shift as per their departmental rotas and that all staff understand the club and company mission.
• Ensure that all absent staff are noted and that shift cover is arranged appropriately.
• In the event that a class instructor is absent / late, ensure class cover is obtained wherever possible.

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English