Receptionist - Front Office

Job description

Why join the London Heathrow Marriott?

Ideally situated half a mile from the airport, London Heathrow Marriott Hotel is a sophisticated, convenient destination for business and leisure travel. In addition to being just minutes from the airport, we are close to nearby motorways, as well as Twickenham Stadium and more. Our hotel is the proud winner of the London Venue Awards and the European Hotel Design Awards for Best Hotel Event Space.
However, what really differentiates this hotel is the people working here. If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the best hospitality company in the world.

Rewards for work, benefits for your lifestyle

You'll be supported in and out of the workplace through:
· Discounts on hotel rooms, gift shop items, food and beverage
· Use of our Leisure Club facilities
· Meals on duty + uniform
· Cycle to work scheme
· Learning and development opportunities
· Recognition programs
· Wellbeing programs
· Encouraging management
· Team-spirited colleagues
and many, many more…

Desired profile

Qualifications :

We welcome you to join our global and diverse family. Your positive energy and people-pleasing mindset are an important part of why our guests continue to choose us for their event needs. Every day presents a new opportunity to interact with people from all over the world, giving you new inspiration and perspective.

What we're looking for
·  Great conversational skills and teamwork-oriented
·  Positive outlook and outgoing personality
·  Previous experience is a big plus!
What you'll be doing
·  Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
·  Process all payment types such as room charges, cash, checks, debit, or credit.
·  Process all check-outs including resolving any late and disputed charges.
·  Answer, record, and process all guest calls, messages, requests, questions, or concerns.
·  Supply guests with directions and information regarding property and local areas of interest.
**Full job description available upon request.**

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.