Operations Coordinator, Rooms Operations & Services (fixed-term)

Job description

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

POSITION SUMMARY

The Operations Coordinator - Rooms Operations & Services will report to the Vice President Lodging Services, Europe. The role assists in the day-to-day function of the Operations Services Organization, provides administrative and clerical support to the management and team, with particular focus to the VP Rooms Operations & Services, is responsible for leading the delivery of high-profile projects for the discipline such as developing project plans, identifying and resolving issues and risks, providing timely updates to the Discipline Lead, coordinating project-level meetings, providing executive level sponsor reports, tracking project funds, and working collaboratively across the organization to ensure success, continually improving and evolving the support services provided by the team through enhancements to processes, tools and templates.

SCOPE

The Operations Coordinator - Rooms Operations & Services provides support / is responsible for all related administrative duties to support the Rooms Operations and Services, Europe discipline.

· Location requirements: The Operations Coordinator - Rooms Operations & Services is to be located at the Europe Office – Eschborn.

· Language requirements: High proficiency (speaking, reading and writing) in English is required.

· Travel Requirements: There is an insert 5% business travel required.

· All Brands operating in Europe

EXPECTED CONTRIBUTIONS

· Administration:

· Assists with the design and preparation of various reports.

· Design and upload of online tools: MGS, TEAMS, PGI, and others

· Creates and maintains shared folders and team performance tracking documents.

· Tracks and manages team vacation

· Maintains, collates and distributes all relevant activity reports.

· Coordinates venue, agendas, conference calls, and minutes for meetings.

· Coordinates all travel and hotel accommodation arrangements.

· Coordinates trainings (contact person for event, handle enrolments, prepare training materials)

· Maintains timesheets, diaries and schedule appointments / meetings for managers.

· Maintains confidentiality of information and proprietary materials.

· Responds promptly to requests for help and information.

· Communicates with property associates to provide information and resolve challenges when required.

· Acts as a central point of contact between the Europe Offices and Hotels.

· Performs other related tasks as assigned by management.

· Complies with Marriott Hotel Holding GmbH and Marriott International Hotels Limited Regional Office policies and procedures.

· Financial and Accounting Management

· Processes expense reports and invoices

· Manages / tracks multiple billing accounts for charge outs

· Owner Relations

· Coordinates property visits

· Coordinates owners meetings

· Project Management

· Manages Continent-wide projects and realizes expected project benefits.

· Develops and owns the project initiative plans, risk logs and other relevant project tools assigned

· Proactively manages the completion of project tasks to ensure deadlines are met.

· Identifies, manages and tracks risks, working with stakeholders to seek mitigations.

· Develops presentations, reports and other deliverables to a high standard.

· Troubleshoots issues by providing the transparency needed to successfully manage problems and make informed decisions.

· Tracking and Measurement

· Continually monitors project initiative progress and success, capturing and acting on lessons learnt.

· Prepares concise reports and updates for a range of stakeholders.

· Management Consulting

· Identifies issues and form hypotheses.

· Formulates, proposes and implements recommendations.

· Ensures stakeholders receive the assistance or resources required to implement the recommendations.

· Manages relationships with discipline and program stakeholders to ensure project outcomes are met.

· Strategic Project Leadership

· Helps to gain alignment among functional stakeholders.

· Provides processes and communication tools and templates that create accountability and drive results.

· Ensures deliverables meet needs and can be implemented and sustained in the Market.

· Shares project management best practices with key stakeholders.

· Executes Project Governance to manage issues escalation, project prioritization, etc.

· Supports the team to develop deliverables to a high quality.

Desired profile

Qualifications :

CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE DESIRED

REQUIRED :

· Knowledge of Marriott International Key Brands and Strategies

· Strong administrative and project management background

· Pro-active approach to tasks and duties and able to prove their work using own initiative

· Ability to effectively communicate with owners, hotels and co-workers.

· Flexibility dependent on business needs

·  Expertise and proven track record in managing complex, multifunctional projects.
·  Experienced user of MS Excel, PowerPoint and Project.

PREFERRED SKILLS AND KNOWLEDGE:

· Experience within lodging/hospitality industries preferred

· Strong customer development and relationship management skills

· Ability to design and implement successful tracking of documents and spreadsheets.

· Understanding of basic accounting processes

· Ability to manage and balance own time

· Strong communication skills (verbal, listening, writing)

· Innovative, pro-active and reliable

· Ability to use initiative and work under minimal supervision

· Exceptional project management and written and verbal presentation skills.

· Highly organized and able to juggle multiple priorities.

· Strong ability to manage multiple projects and responsibilities through a complex, relationship-based organization with ease.

· Ability to break-down, assign and ensure completion of work steps with various teams and without direct authority.

· Ability to quickly gain a clear and comprehensive understanding of operations, systems and ways of working.

· Ability to define and enforce project governance.

· Strong analytical skills for planning, estimating, budgeting and monitoring project work.

· Strong delegation skills, leadership, listening and relationship-building skills.

ATTRIBUTES:

· Utilizes/exhibits systemic thinking; gets results by using systems and processes.

· Seeks input, drives for consensus and obtains closure.

· Driven, exhibits strong drive to achieve.

· Demonstrates balanced judgment under pressure.

· Negotiates with key stakeholders to resolve issues.

· Possesses/exhibits leadership presence.

· Strong inter-personal and meeting management skills.

· Ability to establish credibility necessary to influence all organizational levels.

· Actively pursues and supports innovation and continual process improvement.

· Quick study, analytical, makes decisions using thorough the use of data and process, then moves quickly to action.

· Sets high performance standards for self and others.

· Ability to quickly gain the trust and confidence of multiple stakeholders and constituencies.

· Persuasive.

· Ability to apply past learning to solve new challenges.

· Delivers results under potentially difficult conditions.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.