Houseman - Banquets

Job description

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

Desired profile

Qualifications :

JOB SUMMARY

Assist the banquet houseman captain to direct and motivates team while personally assisting in providing high quality service based on requirements and standards. Assist to monitors and controls financial responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event.

SCOPE / BUSINESS CONTEXT
· 
A Full Time position based at JW Marriott Marquis Dubai.

·  Number of Direct Reports - 4
· 
Titles of Direct Reports – Houseman Captain, Supervisor, Asst.Manager, Manager

CANDIDATE PROFILE
Experience:
·  1-2 years 5 star hotel experience
Skills and Knowledge
·  Guest satisfaction awareness
· 
Impeccable standards of appearance

· 
Honesty and integrity above reproach

· 
Able to accept constructive criticism

·  Total commitment
·  Audio Visual Level I
·  Computer knowledge
Education or Certification
·  Diploma or Degree in Hotel Management
SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

· 
Adhering to all division and local standard policies and procedures.

· 
Performing all guest contact activities in a cordial, efficient and professional manner at all times maintaining a commitment to guest satisfaction.

· 
Maintaining a cooperative team-like attitude in working with supervisors and fellow associates.

· 
To receive function assignments and discuss any last minute changes with maître d.

· 
To coordinate the performance of all banquet associates.

· 
Houseman will always be expected to be in late shifts as all the set-ups are done post events.

· 
Correctly and efficiently set up and break down all required banquet event and meeting room arrangements.

· 
To maintain constant contact with the banquet chef, to ensure conclusion between food production and food service.

· 
To inspect all public areas (foyer, assembly areas, restrooms) for cleanliness and pleasing appearance. Be aware of the position as representative of management.

· 
Perform all other reasonable tasks as requested by management.

· 
Practice safe handling care and storage of all banquet equipment.

· 
Maintain cleanliness standards in function room and storage areas.

· 
Return all equipment not in use to its proper storage area in a clean condition before the end of each shift.

· 
Service/freshen all meeting rooms as required, including temperature and room lighting checks.

· 
Perform periodic and other cleaning of the area and equipment, as assigned.( Usage of Vacuum cleaners and other such equipment's)

· 
All Event Operations housemen will be required to completely familiarize himself with the location of each of the function rooms and related areas and the various workable types of set up to include the following: school style, theatre style, conference style, U-Shape, Hollow square, Hollow rectangle, Banquet style, T-Shape, E-Shape, Different types of buffet set up, Coffee Trolley. Set up, service, breakdown and vacuuming of all department functions to include: meetings, breakfast, lunch, dinner, receptions, banquet hall cleaners, dances/concerts, exhibits, general cleaning of all area and vacuum, outdoor catering.

OTHER
Safety and Security
· 
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

· 
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

· 
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures
· 
Follow company, hotel and department policies and procedures.

· 
Follows Marriott International Hotels Limited Regional Office policies and procedures

· 
Protect the privacy and security of guests and coworkers.

· 
Maintain confidentiality of proprietary materials and information.

· 
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

· 
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

· 
Perform other reasonable job duties as requested by Supervisors and Management.

· 
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations
· 
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.

· 
Assist other employees to ensure proper coverage and prompt guest service.

· 
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

· 
Address guests' service needs in a professional, positive, and timely manner.

· 
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

· 
Thank guests with genuine appreciation and provide a fond farewell.

· 
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

· 
Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication
· 
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

· 
Speak to guests and co-workers using clear, appropriate and professional language.

· 
Talk with and listen to other employees to effectively exchange information.

Working with Others
· 
Support all co-workers and treat them with dignity and respect.

· 
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.

· 
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement
· 
Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks
· 
Enter and locate work-related information using computers and/or point of sale systems.

· 
Stand, sit, or walk for an extended period of time or for an entire work shift.

· 
Read and visually verify information in a variety of formats (e.g., small print).

· 
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.