Franchised Rooms Controller

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via email at:

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, Pacifica Companies . The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

The Rooms Controller assists the hotel in our building world-class brand initiatives and with the coordination of preferred guest programs.

Responsibilities include but are not limited to:

·  Manage rooms inventory for incoming guests
·  Manage guest preferences and pre-blocking of special requests
·  Escorting VIPs and Platinum guests to their rooms
·  Process 3rd party reservations and ensure accuracy of guest information/preferences
·  Ensure that Direct Bill reservations are set-up accurately
·  Manage room status discrepancies, i.e. OOO rooms
·  Creating special moments for guests through understanding and catering to different guest personalities
·  Ensuring the highest level of guest service for all preferred guests
·  Act as a liaison for all questions or needs that might arise with preferred guests
·  Helping with check in and check out process, as needed

Previous Marriott/Starwood PMS experience is required.




SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using another combination of skills and abilities. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills required. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.

OTHER:

The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.

This company is an equal opportunity employer.

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