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Franchised Front of House Manager

  • Rome (Metropolitan City of Rome)

Descrizione dell'offerta

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please email your CV to ************@*******.**

Profilo richiesto

Additional Information: This hotel is owned and operated by an independent franchisee, Boscolo Group SPA. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

The Boscolo Hotel group is a luxury collection of six 5 star hotels located in 6 locations and 4 countries throughout Europe and forms part of Marriott Hotels Autograph Collection.

Boscolo Hotels are known for being unique in style, design & architecture and are located in some of the world's most historic & trendy destinations.

With hotels in Rome, Venice, Milan, Nice, Prague & Budapest, guests are guaranteed a unique and memorable experience.

A challenging opportunity has arisen in the Boscolo Exedra Roma as an Front of House Manager.




The Front of House Manager is responsible for:

·  The overall performance of the Front Desk, Concierge, Guest Relations, Porters & Door staff
·  The control and management of outsourced contracts within FOH
·  Implementing & Maintaining departmental procedures and policies which enhance the guest experience
·  To ensure staff schedules, holidays and other leave are co-ordinated in line with business levels in order to achieve maximum staff and guest satisfaction
·  Communicate & Monitor standards set out by Boscolo Hotels
·  Ensure controls are in place to maintain operational/departmental budgets, equipment & stock
·  To control ordering/purchasing in order to maintain stock levels
·  Ensure all staff have been adequately trained on departmental procedures, safe working practices & luxury customer service
·  To be the main point of contact for guest complaints and customer feedback in person, by email and on social media
·  Identify & rectify issues reducing quality performance of the department
·  Make recommendations to the General Manager on improvements which can be made outside of your control
·  Maintain open channels of communication with all other department heads informing them of any changes which may affect them
·  Participates in the preparation and execution of hotel goals
·  Monitors and controls inventories for operating equipment
·  Managing staff performance including rewards, recognition and disciplinary practices where needed.
·  Shall carry out ad-hoc duties & projects as advised by the hotel General Manager within the scope of your job role.

The preferred candidate must have or be able to demonstrate the following:

·  A Minimum of 2 years' experience as an Front Office/Front of House Manager in a 4 or 5 star hotel of no less than 150 guest rooms (5 star an advantage)
·  Considered candidates shall be worked in a leadership position within a recognizable luxury hotel brand
·  Experience of managing a large team an advantage
·  A diploma or above in a hospitality management or a hospitality based qualification
·  A strong, yet positive leadership style
·  Organized and an ability to prioritize their work
·  An excellent level of written & verbal Italian & English languages
·  Has an immaculate level of personal grooming & hygiene

In return we will offer:

·  A competitive starting salary
·  Supplementary meal tickets
·  Hotel discounts at over 5000 hotels worldwide for associates, friends and family
·  XXX Holiday days
·  13th/14th Month?

Only Applicants with a current work permit shall be considered

This company is an equal opportunity employer.

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