Franchised Front Desk Operations Supervisor

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please Apply Online at: https://mymvw.wd5.myworkdayjobs.com/MVW/job/MountainSide/Front-Desk-Operations-Supervisor_JR6926

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, Marriott Vacation Club . The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary

Supervise the Guest Services staff to ensure excellent owner/guest service. Respond to any questions from owner/guests and follow up with them to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply owner/guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to owner/guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve owner/guest requests.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

CORE WORK ACTIVITIES


·  Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
·  Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
·  Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
·  Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
·  Ensure adherence to quality standards.
·  Enter and locate information using computers/POS systems.
·  Perform other duties as assigned.
·  Attention to customer service with a professional and pleasant personality.
·  Available to work a flexible schedule including evenings, weekends, and holidays.

Job Requirements

·  Previous Front Desk experience preferred.

This company is an equal opportunity employer.

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