Offers “Marriott”

Expires soon Marriott

Channel Operations and Support Coordinator, Europe

  • Internship
  • York (North Yorkshire)

Job description



JOB SUMMARY

The Channel Support Coordinator position delivers value to our properties and our continent/corporate stakeholders by providing expert assistance and trouble-shooting with third party booking channel related questions and issues, onboarding new properties to existing third party distribution channels, onboarding existing properties to new third-party distribution channels and providing content management across all channels including shopping, booking, billing and payment processes. Channels include but are not limited to: Global Distribution Systems (GDS), Priceline, C-Trip, Agoda, China Online, Booking.com and Expedia

Support associates must remain in position for 6 months prior to being eligible to post for other positions. This position is considered a support position.

Position will be located in Cork, Ireland.

Desired profile



Qualifications :

CANDIDATE PROFILE

Education and Experience Preferred

• College degree or equivalent job experience

• English language written and spoken

CORE WORK ACTIVITIES

· 
Researches, identifies, and resolves hotel rate discrepancies and incorrect content appearing on approved third party distribution channels/sites.

· 
Effectively and professionally communicates to hotels, Corporate and Continent stakeholders (Sales, Revenue Strategy, Distribution) and third-party partners offering support and guidance that impacts content, photography, and rate information on distribution channels/sites

· 
Provides follow-up on concerns/problems via phone and email to ensure issues are resolved in a satisfactory manner.

· 
Processes rate additions, updates, and deletions via eFast (Electronic Forms and Submission Tool) eGrid.

· 
Processes daily, weekly, & monthly error logs and audit reports.

· 
Submits hotel activation requests to appropriate partners on a weekly basis and follows up to ensure the activation requests are completed.

· 
Communicates hotel company affiliation changes to appropriate partners.

· 
Responsible for maintaining current OTA participation numbers and ensures accuracy of information by updating eFAST.

· 
Researches and responds to hotel photography questions/requests.

· 
Establishes and maintains department, hotel, Corporate, and third-party partner relationships. Works effectively with hotels, internal/external partners, and Customer Care and Channel Support associates.

· 
Understands/researches issues with direct connect platform including issues that cause reservations to fallback to fax.

· 
Loads and maintains rate vendor tables in MARSHA.

· 
Maintains information in OTA extranets.

· 
Supports department leaders by providing updates on program additions, procedure updates, and technological enhancements geared toward hotel participation in approved OTA programs.

· 
Other duties as assigned.

REQUIRED SKILLS AND BEHAVIORS:

· 
Possess a general understanding of third party distribution channels and Marriott systems including MARSHA.

· 
Possess professional and effective verbal and written communication skills.

· 
Proven excellent time management skills.

· 
Possess strong comprehension skills, which allow for the clear and concise explanation and understanding of customer/client questions and issues.

· 
Ability to recognize customer/client needs quickly to determine the appropriate response in an accurate, courteous, and professional manner.

· 
Ability to assemble facts and accurately make a determination as to what action needs to be initiated to achieve resolution.

· 
Able to understand and utilize all available resources and processes to maximize the efficiency and accuracy of required tasks.

· 
Ability to perform multiple tasks, meet deadlines, and efficiently organize work based on business conditions.

· 
Ability to operate Windows based programs, (e.g., Word, Excel, Outlook) which require intermediate computer skills.

· 
Possess both team and change management skills, and has the ability to anticipate needs and proactively take appropriate action.

· 
Satisfactory (Solid “P”) performance rating or higher on last performance evaluation.

· 
No written warnings within the last 12 months.

· 
At least 6 months tenure in current role.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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