Business Analyst - Event Management

Job description

Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you'll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.

Desired profile

Qualifications :

JOB SUMMARY

Develops and maintains an in-depth working knowledge of the affected departments, business functions, policies and procedures as it relates to the Daylight System and verifies that the users properly maintain information for continuous data integrity. Maintains up-to-date education and working knowledge of the Daylight procedures and enhancements in order to develop, conduct and manage front-line support and training for the Key Operators and staff members in each department utilizing the system. Drives the guidance, training and orientation of employees in understanding Daylight performance of their operations and provides business decision support by analyzing performance data.

Functions as primary Daylight System liaison between Property and Corporate leadership and takes active, hands-on approach in the implementation, testing and training of all system changes and updates. Provides full scope support while using overall hotel knowledge to envision interaction/interface needs and future potential pf the Daylight System as it relates to the company as a whole. Identifies and translates high level, conceptual user requirements into specifications to guide application development activities in conjunction with leadership; and performs in-depth analysis of the customer data for trends, root causes, and patterns that will be necessary to identify areas for focusing improvement efforts.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Information Systems, Computer Science or a related area; minimum of 5 years' experience in Information Systems, Data Management or related professional area.

OR

• 4-year degree from an accredited university in Information Systems, Computer Science or a related major; minimum of 3 years' experience in Information Systems, Data Management or related professional area.

CORE WORK ACTIVITIES

Management of Daylight Systems

• Develops and maintains an in-depth working knowledge of the affected departments, business functions, policies and procedures as it relates to the Daylight System and verifies that the users properly maintain information for continuous data integrity.

• Maintains up-to-date education and working knowledge of the Daylight procedures and enhancements in order to develop, conduct and manage front-line support and training for the Key Operators and staff members in each department utilizing the system.

• Manages forecasting and tracking of revenues through Daylight, including but not limited to, Forecasts, Reforecasts, Actuals Reports, Catering Pace, Revenue adjustments, Concessions, Banquet Closing Report and assure SOX compliance.

• Leads the creation and maintenance of SSTs for Conference Services and work with sister properties and Corporate to create and maintain brand standards regarding the interaction with Daylight.

• Drives the guidance, training and orientation of employees in understanding Daylight performance of their operations and provides business decision support by analyzing performance data.

• Coordinates Banquet Event Order, Event Order and Convention Resume processes to verify appropriate Items & Instructions and merge documents are used in Daylight and verifies timely and accurate information is distributed.

• Drives Conference Services involvement in auxiliary systems that affect customer interaction such as My Meeting Planner, Event Boards and Floor Planners.

• Verifies that daily backups, end user reporting tools and data are being performed and verified.

• Functions as primary Daylight System liaison between Property and Corporate leadership and takes active, hands-on approach in the implementation, testing and training of all system changes and updates.

• Provides full scope support while using overall hotel knowledge to envision interaction/interface needs and future potential pf the Daylight System as it relates to the company as a whole.

• Identifies and translates high level, conceptual user requirements into specifications to guide application development activities in conjunction with leadership and performs in-depth analysis of the customer data for trends, root causes, and patterns that will be necessary to identify areas for focusing improvement efforts.

Managing Projects and Policies

• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

• Monitors processes and evaluates information according to SOP and LSOP requirements.

• Promotes IR policies and standards protecting company hardware, software and other resources at the property.

• Directs maintenance of equipment and installed software applications inventory for property verifying compliance with licensing regulations.

• Establishes and facilitates communications and consensus building across the company to verify business and user requirements are met.

Demonstrating and Applying Information Resources Knowledge

• Keeps up-to-date technically and applies new knowledge to your job.

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.

• Provides technical expertise and support.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Analyzes information and evaluates results to choose the best solution and solve problems.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.