Information Desk Top Support Specialist

Descrizione dell'offerta

Liebherr Aerospace Saline, Inc. continues to be the first and best choice for the supply of products and services for Liebherr’s aerospace and transportation partners in the Americas. Liebherr-Aerospace Saline, Inc. is committed to achieving superior stakeholder satisfaction through continual improvement, regulatory compliance and best value solutions. The company supports customers of Liebherr’s Aerospace and Transportation systems division through technical assistance, repair and sales.

Provides hardware, software and network support, training and troubleshooting in a networked microcomputer environment. Provides support on a wide range ofapplications.

Scope of Duties:

· Perform onsite desk side support as first call to troubleshoot and resolve all desktop/laptop issues for end users.
· Schedule, deliver and install hardware, software and related equipment in a Windows based environment and provide system support and network connection.
· Maintain and account for inventory of IT components and record, track and escalate calls through established tracking system.
· Provides a high standard of desktop service and maintain quality workmanship standards by utilizing efficient process procedures and operations.
· Performs other related duties as required to accomplish the objectives of the position.

Qualifications :

· Knowledge and Skills: A computer savvy individual who enjoys helping people and resolving technical issues. Provide dedicated onsite technical support in diagnosing, troubleshooting and repairing basic hardware, software and peripherals. Ensure quality service and customer satisfaction for critical first time resolution of calls. Prefer knowledge of how to assemble and disassemble personal computer components, including cabling. Microsoft certification a plus.
· Abilities: Requires the ability to independently perform all of the duties of the position efficiently and effectively. Must be able to install, configure, troubleshoot and maintain all of the software applications and peripheral equipment. Must have strong communication and training skills and be able to communicate technical information to non-technical users.

Education and Experience : Certification Preferred

· Strong knowledge of MicrosoftWindows and MS Office Suite
· Knowledge of technical configuration of a laptop, desktop, and peripherals
· Strong follow- through on paperwork and call reporting
· 1-3 years related experience
· Excellent customer service and communication skills
· Ability to pass a background check

Our Offer

· Flex time start, tuition assistance, comprehensive benefits package that includes major medical, dental and vision insurance; 401K plan with company matching up to 6%, paid vacation and personal days.

Liebherr Aerospace Saline, Inc.
Laurie Perkins