Operations Analyst
INDIA
Job description
Roles and Responsibilities
We are recruiting for a Resource Management in the Audit team. Working as an RM in this team, your responsibilities will include:
• Working closely with the Audit Team leadership and Planning team- Managing the Planning mailbox, Keeping track of the inflow of work requests onshore engagement teams - both long tern planning and short term ad hoc requests. Acknowledge the requests, make sure all information required prior to starting work is available, and raise queries to onshore accordingly.
• Allocating staff to work requests, basis the team structure, skillset required, reviewer availability.
• Looking at any planning conflicts, staff change requirements, urgent staffing requests (both internal and for onshore engagements), adjusting planning of resignation cases and resolving, trouble-shooting, suggesting resource availability in cases of requirement.
• Annual Planning cycle - Launch the process, collect data, allocation of staff for vacancies and take the lead in this process.
• Leave tracking for Audit team, keeping leave updated on Retain.
• Working on Planning system called Retain - for the Annual Planning run.
• Maintain full record of Planned, ad hoc requests and all related details for reporting.
• Regular MI reports on planning to BU Lead (KRC)/ Managers - availability report, leave data, projecting staff requirement in coming months etc.. Additional Data/ reports may be requested as and when required.
• Daily catch up with the Team leaders/ AMs to facilitate and support staff
• Feedback process - Raise feedback requests to onshore teams for completed engagements, Maintain complete record of engagements, feedback requested, status, response. Prepare and analyze report of feedback results.
• Sending reminders for timesheet and pulling out defaulters list weekly.
o Preparing and reconciliation of leave reports
o Auditing the accuracy and completeness of these reports
• Maintaining records of all employees, new joiners, leavers and secondments
o Sending new joiner team and other details to HR.
o To assist new joiners in on boarding process
o Assisting new joiners with login Ids and other mandatory trainings.
• Maintain Awards tracker for the team, keep track of certificates availability according to the timelines, initiate meetings to send award nominations etc.
• The work requires very strict schedule, quick turnaround and high efficiency. Timelines set for Annual planning exercise are very challenging and require strict planning and coordination.
• Create, manage, and complete office projects as and when required.
Qualifications and Skills
Education / professional qualifications
Bachelors Degree
Prior Experience:
1-2 year experience in relevant field
Technical skills:
• Strong Microsoft Excel skills and working with Databases
• Working knowledge of various systems and tools
• Working knowledge of Word and PowerPoint.
Behavioral / team skills
• Striving for quality and precision
• Good written and verbal communication skills (making an impact)
• Strong time management skills to meet challenging timelines
• Ability to self-start and work independently to provide solutions
• Flexibility to adapt to working hours and work environments
• Ability to build and maintain relationships within team and other departments
Experience and Background
1-2 year experience in relevant field