Analyst

Job description

Business Support Group

About us

KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. We operate in 154 countries and territories and have 200,000 people working in member firms around the world. The independent member firms of the KPMG network are affiliated with KPMG International Cooperative ('KPMG International'), a Swiss entity. Each KPMG firm is a legally distinct and separate entity and describes itself as such.

The position in discussion is with Capability Hubs (CH) team at KPMG Global Services (KGS), which is KPMG's knowledge services hub and is an integral part of the firm's strategy to enhance innovation, build scalability, and improve profitability.

KGS' CH is integral to the firm's strategy of enhancing innovation, building scalability and improving profitability. This Unit is currently 750+ members' strong capability.

KGS CH has been offering deep insights and solutions to KPMG's practitioners across service lines viz. Audit, Tax and Advisory (Deal Advisory, Management Consulting and Risk Consulting) globally.

Roles and responsibilities

We are recruiting for an Analyst in the Business Support Group team. Working as an Analyst in this team, your responsibilities will include:

• Undertake the administrative assignments - either as a part of an ongoing client engagement, or as a part of business development efforts conducted by the entity

• Build an understanding of the clients requirements and following the KPMG processes

• Develop a working knowledge of Administration Service KPMG and KPIs which are used to successfully drive SLA

• Be familiar with SOP driven administrative products and solutions

• Focus towards delivering excellent client experience to drive client satisfaction

• Help work allocator to close task within the agreed turnaround time through efficient processing and ownership

• Support the team to enhance the performance and client experience through process excellence and innovation

• Deliver error free output while adhering to internal/external timelines

Essential skills required

Education / professional qualifications

BBA/B.Com/Any Graduate Degree from Tier 1 or Tier 2 College

Prior Experience:

• 1-2 years of customer service, particularly in a leading UK/US MNC

Technical skills

• Highly articulate with excellent stakeholder interaction

• Ability to multitask (handle multiple request at the same time)

• Demonstrate proficiency while interacting with clients

• Good Excel skills, comfortable with advanced Excel functions

• Ability to understand urgency of the task/client and respond actively

• Experience in handling difficult client/situation through effective personalized communication

• Ability to coordinate with different teams to deliver results

Behavioral / team skills

• Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations

• Excellent written and verbal communication skills

• Attention to detail

• Prioritization and effective time management skills

• Effective team player

• Quality focused & innovative
Roles and Responsibilities

Qualifications and Skills

Experience and Background