UC Contact Center Engineer

Job description

Business Title:

UC Contact Center Engineer

Requisition Number:

44531 - 45

Function:

Business Support Services

Area of Interest:

Information Technology

State:

MO

City:

Saint Louis

Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking a UC Contact Center Engineer to join our Digital Nexus technology organization. 

Responsibilities:

·  Development of roadmaps and participate in the standards process for security solutions
·  Partner with Architecture teams to develop solution designs
·  Maintain deep technical and business knowledge of industry directions and trends in the area of system engineering
·  Drive to deliver technology and products in the roadmap on schedule and with the highest quality
·  Provide advice, guidance and direction to carry out plans and procedures, ensuring schedule attainment, product development process adherence, performance and budget targets are met
·  Deliver last tier support for operations and support teams, including root cause analysis and preventative analysis 

Qualifications:

·  Minimum five years of experience in an IT environment, managing and supporting projects, and a minimum seven years of working as a planning/design engineer with hands-on configuration ability on Cisco PCCE, CVP, CUBE, CUCM, and Unity Connection; Knowledge of and experience with Skype for Business also important
·  Bachelor’s degree from an accredited college/university
·  Senior Project Lead Engineer for Voice/Unified Communications Technologies (Individual Contributor role); able to act as primary subject matter professional for a project
·  Senior professional and hands-on experience with Cisco Contact Center solutions (Cisco PCCE, UCCE, UCCX); important to also have a strong background in operations support, troubleshooting, and repair of these systems with the capability of creating detailed Visio diagrams
·  Knowledge and hands-on experience with Oracle Session Border Controllers (SBC's) and Nectar UC Monitoring Platform
·  Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. Theattached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

GL:

4

GF:

15310