Systems Support

Job description

Are you looking for a new challenge for 2020? We have a fantastic opportunity to join our systems team based in Wellingborough working our Whitbread contract.

Your Role

Our Systems team are currently supporting and maintaining all contract systems and IT operational hardware for the Whitbread/Costa contracts, to ensure delivery of operational activities and satisfying contractual requirements with minimal disruption to the business across all depots and out-bases across the logistics network. The successful candidate will assist with Identifying and supporting the design and development of the Warehouse Management System (WMS), testing and implementation of all IT enhancements while working closely with the projects team to assist with both customer and operational driven Projects.

Your Responsibilities

·  Working with the systems team to develop, enhance current WMS (Warehouse Management Systems).
·  Facilitating the modification and expansion of the system to serve new purposes or improve work flow.
·  Assisting with and delivering all daily/weekly/quarterly/yearly reports/statistics in line with agreed contract specific requirements.
·  Responsible for supporting system usage which includes data and system  maintenance,  and support of the local Warehouse Management System - Socretes and Empirica applications
·  Responsible for the maintenance and supporting of all non-warehouse management systems for example, EDI Mailbox, Printers and Microlise
·  Supporting all system financial reporting from the WMS to the Whitbread systems which includes daily, monthly, yearly, reconciliations.
·  Supporting the configuration and maintaining of all hardware within the Whitbread contract. This includes all WMS printers, RF equipment - Truck Mounts and Handheld equipment, access points and Microlise Handheld Terminal.
·  Ensure that the interface link between the Warehouse Management System and Whitbread Systems are monitored and the customer is successfully receiving all relevant files while being GDPR compliant.
·  Support and manage outstanding supplier and customer support calls, ensuring issue resolutions are to cooperate standards and timelines.

Your Skills and Experiences

·  Warehouse Logistic experience/ knowledge
·  Good Knowledge of Microsoft applications
·  Understanding of EDI Technologies
·  Ability to present and communicate effectively
·  Excellent organisational skills and strong interpersonal skills
·  Excellent, written and verbal communication and influencing skills
·  Team working and customer focussed attitude

Good Reasons to Join

If you would like to become a valued member of our team then we will also make sure that you’re rewarded for your commitment and expertise. We are offering a competitive salary with the opportunity to join the contributory Kuehne+Nagel pension plan and benefit from our Route 2 Rewards scheme which offers discounts and savings on a wide range of high street or internet goods and services