Customer Service Representative
Emmen (Emmen) Administration
Job description
We are currently looking for a Customer Service Representative to support our Contract Logistics business at a position located in Mississauga, ON. The Customer Service Representative manages communication with clients, carrier brokers and other KN offices/facilities for customer service and administration requirements.
Responsibilities
• Process all documentation associated with the movement of our clients' inventory into and out of the facility according to client requirements, and in an accurate and timely manner;
• Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all legal liability requirements;
• Order Processing: ensure all orders are processed in a timely manner and according to the clients' specific requirements;
• Shipping: ensure all bills of lading are correct and confirmed into the appropriate system(s);
• Adjustments: ensure inventory integrity by processing authorized inventory adjustments;
• Document, investigate and resolve all customer concerns in a timely fashion;
• Drive prompt and professional communication at all times for both internal and external customers;
• Document all shipping errors on the required documentation with accuracy and attention to detail;
• Maintain all Working Instructions, ensure compliance with ISO Quality Management procedures and are update as required;
• Assist with dispatch planning / control office;
• Manage track and trace updates, via electronic monitoring and manual updates;
• Coordinate carrier communication for specific client service requests, administer all carrier pre-qualification approvals;
• Prepare client invoices;
• Provide POD's to consignees and/or customer partners as required;
• Coordinate details for client KPI and internal performance reviews;
• Pursue continuous improvement initiatives to drive increased productivity and service levels;
• Other duties as assigned
Qualifications:
• Strong communication and relationship building skills;
• Strong computer skills, including proficiency with Microsoft Office Suite;
• 2-3 years CSR experience preferred;
• 2-3 years experience in transportation industry required
We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.
If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
At this time, we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please. Only those candidates whose experience best meets our requirements will be contacted.
Kuehne + Nagel Ltd. is an Equal Opportunity Employer.
With over 79,000 employees at some 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.
Learn more >>
kncareers.com
Reference Number: req39125
Desired profile
We are currently looking for a Customer Service Representative to support our Contract Logistics business at a position located in Mississauga, ON. The Customer Service Representative manages communication with clients, carrier brokers and other KN offices/facilities for customer service and administration requirements.
Responsibilities
• Process all documentation associated with the movement of our clients' inventory into and out of the facility according to client requirements, and in an accurate and timely manner;
• Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all legal liability requirements;
• Order Processing: ensure all orders are processed in a timely manner and according to the clients' specific requirements;
• Shipping: ensure all bills of lading are correct and confirmed into the appropriate system(s);
• Adjustments: ensure inventory integrity by processing authorized inventory adjustments;
• Document, investigate and resolve all customer concerns in a timely fashion;
• Drive prompt and professional communication at all times for both internal and external customers;
• Document all shipping errors on the required documentation with accuracy and attention to detail;
• Maintain all Working Instructions, ensure compliance with ISO Quality Management procedures and are update as required;
• Assist with dispatch planning / control office;
• Manage track and trace updates, via electronic monitoring and manual updates;
• Coordinate carrier communication for specific client service requests, administer all carrier pre-qualification approvals;
• Prepare client invoices;
• Provide POD's to consignees and/or customer partners as required;
• Coordinate details for client KPI and internal performance reviews;
• Pursue continuous improvement initiatives to drive increased productivity and service levels;
• Other duties as assigned
Qualifications:
• Strong communication and relationship building skills;
• Strong computer skills, including proficiency with Microsoft Office Suite;
• 2-3 years CSR experience preferred;
• 2-3 years experience in transportation industry required
We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.
If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
At this time, we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please. Only those candidates whose experience best meets our requirements will be contacted.
Kuehne + Nagel Ltd. is an Equal Opportunity Employer.
With over 79,000 employees at some 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.
Learn more >>
kncareers.com
Reference Number: req39125