Online Sales Associate - Chinese Mother Tongue

Descrizione dell'offerta

Role Mission

The eCommerce Online Sales Associate is accountable for providing the highest level of client care. This individual will handle all aspects of order management with a focus on providing sales and customer service to clients via phone and email. They will have an ease of conversation building relationships and connecting with others. The client service team is an in-house diminutive call center and the team works together closely therefore collaboration is a key part of the team's success.

Key Accountabilities

· Maximize online sales and repeat customers through phone/email communication
· Provide exceptional online customer service support
· Manage verification of orders for fraud and ensure timely fulfillment
· Resolve order-related issues by liaising between client and internal/external groups (warehouse/UPS/repairs)
· Initiate and follow-up with charge sends
· Answer product related and general inquiries
· Keep current with product information and attend pre-season product training meetings
· Assist with various operational and administrative tasks
· Support QA and share product and website related client feedback
· Contact clients for credit card declines and ensure daily sales goals are met
· Identify opportunities seek new initiatives and participate in the development of functional and service enhancements in order to maximize sales

Profilo richiesto

Job Requirements

·  Chinese mother tongue
·  Fluent in English and in Italian
·  Ability to work a flexible retail schedule: including some Saturdays and key event days
·  Luxury eCommerce sales and customer service experience
·  Outstanding luxury selling behaviors listening and responding to customer needs to deliver service
·  Detail oriented with a pleasing personality; demonstrate an energetic and positive attitude
·  Interest and experience in high-end luxury fashion
·  Client centric mentality
·  Drives to meet and exceed sales goals and customer expectations
·  Ability to build relationships connect with others solve problems and impact and influence others
·  Resourceful and creative problem solver
·  Computer proficient (Microsoft Suite)
·  Ability to prioritize and multi-task in a dynamic environment
·  Internet savvy