Expire bientôt Kering

International Sales Support Specialist

  • Padova (Padova)
  • Ventes

Description de l'offre

Key Accountabilities:

· · Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion.
· · Working along with the sales team on delivering customer service excellence.
· · Ensuring compliance with sales business policies.
· · Supporting sales events such as Buying Days, brands/product presentations, customer's onsite trainings, customer's visits, etc. through active participation in both organisational preparation and execution.
· · Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information including pricing
· · Managing order flow from order acquisition to order entry in compliance with agreed trade terms.
· · Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue.
· · Managing backorders ensuring a clean sheet.
· · Managing goods returns in compliance with agreed trade terms.
· · Acting as customer's first point of contact in case of commercial, logistics, product claims.
· · Issuing sales/customer-related reporting to the benefit of both sales team and customer.
· · Supporting the Manager in implementing and enhancing customer service-related procedures, processes and systems.
· · Participating to ad hoc sales-related activities.

Profil recherché

Qualifications :


·  2+ years of work experience in a B2B customer service environment.
·  Experience with SAP usage, implementation of the same being an advantage.
·  Sales experience within a controlled environment of advantage.
·  Master's degree in accounting or business administration, or equivalent business experience.
·  Good business knowledge of order-to-cash flows.
·  Working knowledge of Incoterms and customs rules.
·  Good working knowledge of Office Pack (Excel, Power Point, Word).
·  Working knowledge of SAP.
·  Fluent English, French of significant advantage .
·  Teamwork
·  Customer-oriented
·  High, demonstrable level of flexibility
·  Empathy
·  Problem solving
·  Focus on results
·  Passion and enthusiasm
·  Curiosity and innovation
·  Clear and open communication
·  Trustworthy