BALENCIAGA Assistant Store Supervisor

Job description

Summary
Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Supervisor:
Guarantees the best possible experience for our customers. Provides style and product advice. Monitors the sales flow and runs promotional activities to meet our high standards on sales and services. Mentors junior roles.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

·  To be responsible for ensuring the superior customer services in provided
·  To assist in communicating company’s policies, memoranda and general information to the staff in a clear and concise manner to ensure understanding and support
·  To monitor budgetary goals and sends regular reports
·  To manage and ensure that customers are informed of any new arrivals or special events
·  To handle customer complaints and perform first level solution
·  To ensure that the Store is in an impeccable condition at all times; i.e. that it meets technical and sanitary as well as decoration standards and requirements
·  To manage the physical assets and funds of the Store
·  To ensure all operational procedures regarding sales, discounts, transfers, stock adjustments, and all policies set forth in the Operations are properly carried out

 

  QUALIFICATIONS

·  Diploma and above in any discipline with at least 5 years hands-on retail sales or store operation experience in which 2 years at supervisory level
·  Prior exposure in luxury goods or premium fashion brands is preferred
·  Demonstrated strong sense of high-end fashion
·  Possess excellent communication, customer service and interpersonal skill
·  Good command of both spoken and written English and Chinese
·  Good PC skills such as MS Office

Job Type
Regular

Start Date
2019-03-11

Schedule
Full time

Organization
BALENCIAGA ASIA PACIFIC LTD