Credit and Collections Associate (6 months fixed term)

Descrizione dell'offerta

The Order to Cash Associate Customer Accounts is responsible for performing work activities included in the end-to-end Order to Cash (OTC) process for the Kellogg organization.

WHAT WILL I BE DOING?

The Order to Cash Associate may perform some or all of the work activities below:

§ Serve as a single OTC point of contact for assigned customers and sales

§ Manage all customer interactions via Front Office tool

§ Manage solutions to enhance customer service initiatives and to provide consistent service

§ Develop business relationships with various partners, both internal and external

§ Maintain a full understanding of customers' strategies, policies, and key personnel, as well as Kellogg's terms of sale, internal policies, and key personnel

§ Facilitate OTC problem resolution including: Order hold/release, EDI/Invoicing issues, Pricing issues

§ Manage fulfillment of customer orders to ensure consistent and reliable performance

§ Manage the customer order process and interaction from order placement to order receipt

§ Perform analysis and communications to reduce/eliminate pricing discrepancies, OS&D, and returns

§ Proactive chasing to the Customers to ensure payment

§ Manage and resolve collection of aged receivables for assigned customers

§ Manage credit risk and order hold decisions

§ Manage and resolve escalated deduction and cash application issues assigned that require direct customer/sales/customer logistics contact

§ Ensure consistent application and adherence of all Kellogg OTC policies including adherence to GAAP, SOX and audit requirements

§ Trend analysis to drive continuous improvement related to OTC processes and systems

§ Maintain a constant focus on achieving and surpassing established metrics

§ Work with management and peer groups to maintain Kellogg in top quartile on all benchmarking measures and metrics

§ Provide direction and assistance to global team in resolving issues to meet OTC metrics

§ Cover for other markets as directed by GBS OTC lead

Profilo richiesto

Qualifications :

WHAT DO I NEED TO DEMONSTRATE?

Required Education and Experience
·  University Degree required and 3 years of experience in a related field required
·  Language Skills:
·  English
·  Italian
·  Customer relationship management experience
·  Computer skills, including experience with ERP systems and MS Office
·  Strong knowledge of customer relationship management principles including customer service, collections, deductions, and related activities.
·  Excellent verbal and written communication skills
·  Deep analytical and problem solving skills
·  Strong negotiation and decision making skills

Preferred Criteria
·  SAP: The ability to navigate SAP modules. This may include Master Data, Order to Cash, APO, Return Transactions, Order Management, Pricing, Reserve systems and Contract Manufacturer.
·  Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments
·  Ability to work in a team environment
·  Ability to manage multiple and sometimes conflicting priorities and specific time constraints
·  Solid time management skills
·  Experience working in process driven or shared service center environment
·  Expertise in Order-to-Cash function including best practices, technologies, processes, procedures and tools
·  Experience working for a multinational organization is considered a plus
By being mindful and committed to W.K. Kellogg's ideals, we uphold our founder's dedication to people and their well-being. We promote an environment where we can push beyond boundaries and across borders to create foods and brands that help to fuel the best in everyone everywhere.

This is a fixed term position - 6 months.

Recruitment Process:

Please note that we will only accept applications that are made to us via our Careers site.

If you experience any difficulty when applying please contact

Please note that the closing date may be subject to change. We will interview suitable candidates as they apply, so please don't hesitate to take this opportunity to submit your application as soon as possible.

If you would like to be immediately notified of new Kellogg' new="" s="" and="" to="" the="" in="" font="" opportunities,="" please="" go="" ‘create="" or="" access="" my="" profile'="" complete="" information="" required="" ‘job="" alerts'="" section.="" you="" will="" then="" receive="" email="" alerts="" soon="" as="" jobs="" are="" advertised.

Recruitment Process:

Please note that we will only accept applications that are made to us via our Careers site.

If you experience any difficulty when applying please contact

Please note that the closing date may be subject to change. We will interview suitable candidates as they apply, so please don't hesitate to take this opportunity to submit your application as soon as possible.

If you would like to be immediately notified of new Kellogg' new="" s="" and="" to="" the="" in="" font="" opportunities,="" please="" go="" ‘create="" or="" access="" my="" profile'="" complete="" information="" required="" ‘job="" alerts'="" section.="" you="" will="" then="" receive="" email="" alerts="" soon="" as="" jobs="" are="" advertised.

Recruitment Process:

Please note that we will only accept applications that are made to us via our Careers site.

If you experience any difficulty when applying please contact

Please note that the closing date may be subject to change. We will interview suitable candidates as they apply, so please don't hesitate to take this opportunity to submit your application as soon as possible.

If you would like to be immediately notified of new Kellogg' new="" s="" and="" to="" the="" in="" font="" opportunities,="" please="" go="" ‘create="" or="" access="" my="" profile'="" complete="" information="" required="" ‘job="" alerts'="" section.="" you="" will="" then="" receive="" email="" alerts="" soon="" as="" jobs="" are="" advertised. The Kellogg Company is an Equal Opportunity Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.