Expires soon Johnson And Johnson

Customer Service Assistant

  • Lisbon (Lisboa)
  • Administration

Job description

Job Description

Requisition ID: 1805692547W

Duties and Responsibilities

·Interact with clients on the phone, internet, and face-to-face in a professional manner

·Meet all customer needs and exceed expectations, upholding our strong reputation

·Continually expand your knowledge of our business in order to

·Accurately answer question and address client concerns

·Investigate and pursue client leads, expanding our client base

·Conduct basic administrative tasks such and copying and filing

·Generate monthly, quarterly, and annual reports for management

·Excellent computer skills, including Microsoft Office and databases

·Familiarity with office equipment and multi-line phone systems

·Proactively seek solutions to problems, notifying Management when concerns arise

Desired profile

Qualifications

Customer Service Assistant Requirements and Qualifications

·  High school diploma or equivalent required, college degree preferred
·  Experience working in customer service
·  Significant work experience in sales or finance is a plus
·  Exceptional communication skills, both written and verbal
·  Outstanding phone and email etiquette
·  Innovative thinker with a positive attitude
·  Able to remain calm and professional, even with challenging clients
·  Able to manage multiple accounts simultaneously
·  Keen attention to detail and excellent memory, making clients feel known
·  Ability to learn about our changing product line and articulate specifications readily
·  Team-player mentality
·  Able to thrive in a fast-paced, high-volume work environment

Primary Location
Portugal-Lisbon-Lisbon-
Organization
Johnson & Johnson Limitada (8405)
Job Function
Customer Service
Requisition ID
1805692547W

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