Expires soon Jll

Operations Coordinator

  • Alpharetta, USA

Job description



The Operations Coordinator interfaces with our clients, account teams and service providers to ensure superior delivery of the facilities services provided.  Reporting to the Operations Manager, this position makes sure that any issues or conflicts are quickly and efficiently resolved with the highest degree of customer service.

·  Responsible for providing work order management support, program administration and reporting; and other activities as assigned
·  Receives and coordinates maintenance repair calls: scheduling, follow-up, quote preparation, problem resolution, and post-service activities.   Completes repair service work orders/projects
·  Works with Operations Managers, Account Managers and Category Managers for resolution of problems
·  Manages complex client projects from beginning to successful completion
·  Follows up with client home office contact to make sure service delivery, work orders, and special projects are completed in a timely and satisfactory manner
·  Completes special projects as needed
·  Communicate with clients daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems
·  Review and prioritize open work for follow-up and attention based on age, status, or other factors; perform appropriate follow-up
·  Work with internal groups (Sourcing Team, Operations Team, Category Management, Billing) to communicate customer requirements and to resolve any challenges, issues, or new opportunities
·  Work with client and service provider personnel to set up systems, maintain access and usability, provide training, and coordinate any IT or other projects
·  Provide required reporting, data, and dispatch updates for assigned units of business
·  Conduct periodic weekly calls to run through any updates, check-ups, and basic information sharing
·  Analyse weekly trades with high volume of calls and provide solutions to decrease volume
·  Perform other duties, activities, or projects as assigned
·  Requires participating in afterhours call rotation for dispatching and following up on afterhours emergencies

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jl..com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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