Helpdesk Operator

Job description

We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

What this job involves?
We are currently seeking a Customer Service Representative to provide exceptional facilities management assistance to our client on a casual basis.

This integral role sits within our Help Desk team based in Mascot, and is responsible for managing our client's requests regarding property, facilities repair and maintenance. You will be required to support the development of a strong customer service ethos within the wider team and provide a positive customer experience to both customers and contractors.

Please note the working days are Tuesday and Wednesday, rostered between 8am and 6pm.

A snapshot of the role;

·  Answer all incoming calls from our client's Business Units
·  Ensure that requests are addressed in an expeditious manner
·  Analyse callers needs and implement the best strategy to respond
·  Measure costs against established service provider guidelines
·  Verify and track work orders to completion
·  Take ownership for the ultimate resolution of the customer's problem
·  Contract Documentation
·  System process and work flow management
·  Subcontractor Management and Negotiations
·  Information Systems Applications

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Sound like you?  This is what we're looking for:
You will be experienced in Customer Service, ideally within a Call Centre environment. A good working knowledge of Word and Excel is also required as well as a desire to make your mark in the industry and go above and beyond to achieve customer satisfaction. It would be extremely beneficial if you had experience using CISCO phone systems.

What can you expect from us?
You'll join an entrepreneurial, inclusive culture. One where the best inspires the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

JLL is committed to developing and maintaining a diverse workforce. We encourage all qualified Candidates to apply.
Interested candidates please apply following the link below quoting job reference number TSREQ98663

You can also follow us and ask questions on Twitter@JLLAustralia or join our LinkedIn group  http://linkd.in/JLLgroup
http://linkd.in/JLLgroup

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.