Telephone Operator

Job description

Description

About us
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips. We’re growing; grow with us. Exceptional design meets contemporary comfort at voco® Riyadh . We’re on King Fahad Road at the heart of the city’s booming business district. Only 30 minutes from King Khalid International Airport . Opposite the Ministry of Interior, and steps away from other government offices.
Your day to day
- Provide the customers with the information about the hotel and its surroundings;- Provide prompt, correct communications support;- Transfer incoming calls promptly to the appropriate extension;- Assist guests to make long distance calls by instructing them on the appropriate procedures and/or placing calls for them;- Take and deliver accurate and complete messages for the guests;- Insure guest is awakened as requested by accepting, recording and executing wake-up calls;
What we need from you
Ideally, you'll have a minimum of 2 years experience in Reservations role in a five-star hotel , ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task & meet deadlines and technical proficiency in related software.
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.